Patient Service Specialist - Medical Front Office at selectmedicalcorp in US-TX-Arlington

Job description

• Baylor Scott & White Institute for Rehabilitation
• Arlington (Cooper), TX
• Patient Service Specialist (PSS)
• Hours: vary between Monday - Friday 7am - 7pm
• Full Time
• Compensation depends upon candidate’s years of experience and internal equity.
• This is an entry-level position.
• Starting salary: $19 - $25 per hour based off experience

Responsibilities

• We are looking for someone that is organized, detail oriented, flexible and able to work well with others or independently. Someone who can provide outstanding customer service in a fast paced environment. We process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.
• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Requirements

• HS diploma or GED is required
• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Skills

Required

• organized
• detail oriented
• flexible
• outstanding customer service
• fast paced environment

Preferred

• Customer service experience
• Knowledge of insurance verification

Benefits

• We s trive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• *Eligibility and effective dates vary