Commercial Lines Account Manager at Acentria Insurance in Panama City, Florida, United States

Job description

• We are seeking a detail-oriented and customer-focused Commercial Lines Account Manager to join our team. The Account Manager will be responsible for servicing and retaining an assigned book of commercial insurance business while providing exceptional support to clients, producers, and carrier partners. This role requires strong communication skills, insurance knowledge, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage an assigned book of commercial lines accounts.
• Serve as the primary point of contact for clients regarding policy service needs.
• Process policy changes, endorsements, renewals, certificates of insurance, audits, cancellations, and reinstatements.
• Review coverage, identify gaps, and provide recommendations based on client exposures.
• Prepare and deliver renewal proposals and coordinate marketing efforts when applicable.
• Maintain accurate client records and documentation in the agency management system.
• Respond promptly to client inquiries and carrier requests.
• Collaborate with producers and internal teams to ensure client satisfaction and retention.
• Assist clients with claims reporting and claims follow-up as needed.
• Ensure compliance with agency workflows, carrier requirements, and regulatory guidelines.
• Proactively manage account activities and deadlines to maintain service excellence.

Requirements

• 440 Customer Representative License or 220 Property & Casualty General Lines Agent License
• 3+ years of commercial insurance experience preferred.
• Strong knowledge of commercial insurance coverages and policy forms.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize tasks and manage multiple deadlines.
• Proficiency with Microsoft Office applications.

Skills

Required

• Detail-oriented
• Customer-focused
• Strong communication skills
• Microsoft Office applications
• Agency management system (implied)

Benefits

• FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!