Lead Technical Global Field Operations (Portuguese language) at Unisys in Bangalore, KA, India

Responsibilities

• • Ensures the highest level of support for escalated client and/or Field Services inquiries.
• • Manages and tracks dedicated engineer utilization.
• • Resolves difficult and often unique client and/or Field Services questions and complaints.
• • Reviews Field Engineer ticket assignments and scheduling.
• • Serves as liaison between clients, various departmental stakeholders and leadership.
• • Ensures that appropriate records, required reports and related administrative functions are accurate and up to date.
• • Works with leadership to understand trends and perform root cause analysis of recurring issues and systemic problems.
• • Defines and leads the implementation of Global Field Operations centralized / standardized process improvement initiatives through established change control processes.
• • May assist in training new Global Field Operations team members and provide ongoing support and guidance to existing team members.

Requirements

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 4-6 years’ experience in area of responsibility
• Should possess native or near-native proficiency in Brazilian Portuguese.
• Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
• Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
• If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.

Skills

Required

• Leadership
• Communication
• Problem-solving
• Liaison between stakeholders