Customer Service Manager at SpartanNash in Charlevoix, Michigan

Job description

• This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.

Responsibilities

• Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.
• Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.
• Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.
• Maintain familiarity with all products carried in the department as well as throughout the store.
• Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.
• Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.
• Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.
• Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.
• Implement Our Winning Recipe and model our core values and competencies.
• Be responsible for department management including staffing, training, performance management, and career development of associates.
• Develop and monitor department goals.
• Develop and monitor department forecasts, as required.
• Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.
• Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing “Prime Time” standards.
• Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.
• Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.
• Develop and implement a plan that results in meeting company goals and key performance indicators.
• Additional responsibilities may be assigned as needed.

Requirements

• High School Graduate (Required) or Equivalent (GED).
• Two years of retail experience preferred.
• One-year supervisory experience preferred.
• Strong written and verbal communication, and bookkeeping skills.
• Good organization, prioritization, decision-making, problem solving and conflict management skills.
• Strong leadership abilities with capability to work in a hands-on environment.
• Good strategic planning and business acumen skills.
• Good knowledge of retail store operations; knowledge of retail management systems.
• Proficient in Word, Excel and PowerPoint.
• Depending on company location, ability to communicate in Spanish is highly desirable.

Skills

Required

• Strong written and verbal communication
• Bookkeeping skills
• Good organization
• Prioritization
• Decision-making
• Problem solving
• Conflict management
• Strong leadership abilities
• Good strategic planning
• Business acumen
• Knowledge of retail management systems
• Proficient in Word, Excel and PowerPoint

Preferred

• Ability to communicate in Spanish

Benefits

• As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.