Quality Analyst - GCC at DISA Global Solutions, Inc. in Thane, Mumbai

Responsibilities

• Conduct thorough quality checks on background screening reports to ensure accuracy, completeness, and compliance with established standards.
• Review and verify the information provided in background reports, ensuring data integrity and consistency.
• Analyze background screening processes to identify potential areas for improvement and efficiency.
• Collaborate with cross-functional teams to establish and implement quality control measures and guidelines for background screening services.
• Monitor and evaluate adherence to quality standards and protocols during the background screening process.
• Provide feedback and coaching to team members to enhance their understanding of quality expectations and improve their performance.
• Assist in the development and maintenance of quality documentation, including standard operating procedures (SOPs) and quality assurance guidelines.
• Participate in root cause analysis and corrective action planning to address identified quality issues and prevent recurrence.
• Handle inquiries and concerns related to quality from internal and external stakeholders, ensuring timely resolution and communication.
• Track and report on quality metrics, trends, and performance indicators to management and relevant teams.
• Support in the implementation of new quality control processes and technologies to enhance operational effectiveness.
• Stay informed about industry best practices and changes in regulations related to background screening to ensure compliance and alignment with quality standards.
• Assist in audits and compliance reviews to ensure adherence to organizational policies, industry regulations, and quality guidelines.

Requirements

• Perform ad-hoc quality-related projects and duties as assigned by management. High School Diploma or General Education Development (GED) certificate or equivalent in relevant work experience.
• 1 year of previous work-related experience in quality control, assurance, or a related field required.
• Strong attention to detail and the ability to meticulously review and analyze background screening reports and processes.
• Proficiency in personal computer skills, including Microsoft Office Suite with a strong focus on Excel.
• Ability to maintain the highest level of confidentiality and integrity when handling sensitive information.
• Excellent interpersonal, written, and oral communication skills to effectively interact with team members and stakeholders.
• Ability to work efficiently in a fast-paced, multi-tasking environment, ensuring accuracy and adherence to quality standards.
• Demonstrated ability to prioritize and organize work effectively to meet deadlines and achieve quality goals. 2 years of previous work-related experience preferred.

Skills

Required

• Attention to detail
• Communication
• Interpersonal skills
• Confidentiality
• Integrity
• Time management
• Organization
• Teamwork
• Microsoft Office Suite
• Excel