Customer Service Representative at Sigma Systems, Inc. in Wilmington, DE

Job description

• Job Title: Remote Healthcare Call Center Representative (Contract to Hire) – Wilmington, DE
• Schedule: Must be available to work any 8-hour shift between 8:00 AM – 8:00 PM, including the standard 11:30 AM – 8:00 PM shift
• Location: Remote – Local Candidates to Wilmington, DE Only
• Job Type: 3-Month Contract
• Citizenship Requirement: Due to the governmental nature of this role, only U.S. Citizens are eligible to apply
• Sigma Systems Inc. is a leading staffing firm currently hiring a Remote Healthcare Call Center Representative for a valued client in Wilmington, DE. This is a full-time remote contract-to-hire opportunity designed for professionals with strong communication and customer service skills, particularly in healthcare or insurance call centers.

Responsibilities

• Receive and respond to inbound calls regarding claims status, eligibility, and benefit information
• Handle inquiries from both members and healthcare providers
• Navigate multiple computer systems, including Avaya for call handling
• Deliver high-quality service while maintaining empathy and professionalism
• Adhere to call center metrics, standards, and attendance requirements
• Participate in a camera-on virtual training program; active engagement required

Requirements

• High school diploma or GED required
• Minimum of 1 year customer service experience
• Excellent verbal communication and computer navigation skills
• Ability to work in a fast-paced, high-call-volume environment
• Professional demeanor with a commitment to attendance and punctuality
• Must be comfortable working on camera during training and calls
• A quiet, professional home office setup is required
• Healthcare or health insurance call center experience
• Experience using CRM systems
• Call center background highly preferred
• Bilingual (Spanish/English) candidates are strongly encouraged to apply

Skills

Required

• Excellent verbal communication
• Computer navigation skills
• Professional demeanor
• Commitment to attendance and punctuality
• Comfortable working on camera
• Quiet, professional home office setup

Preferred

• Experience using CRM systems
• Call center background
• Bilingual (Spanish/English)

Benefits

• $250 Training Completion Bonus: For those who meet attendance and performance criteria
• $500 Retention Bonus: After successful completion of the first 6 months
• Contract-to-Hire Opportunity: Eligible for permanent hire based on performance and business needs