Customer Service Agent-1 at CITY OF GALVESTON in Galveston, TX

Job description

• An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!
• SUMMARY: Under general supervision, acts as a communication agent on an assigned shift; performs dispatch services regarding services requests for the Public Works Department.

Responsibilities

• · Answers incoming phone calls; determines the nature of the call for service; troubleshoot where applicable and enter call into work order system.
• · Dispatches appropriate division to address the request.
• · Follow up with resident where applicable.
• · Data enters, clears and maintain records for all service requests entries.
• · Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
• · This position’s duties may expand as more computerized systems come on-line.
• · Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
• · Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

Requirements

• · City organization, operations, policies, and procedures.
• · Call Center and dispatch practices and procedures.
• · Principles and practices of modern office systems.
• · .
• · Records retention principles and practices.
• · Principles and practices of customer service.
• · Knowledge of City geography.
• · Business and personal computers, and spreadsheet software applications.
• · Handling situations requiring diplomacy, fairness, firmness and sound judgment.
• · Providing efficient customer service.
• · Multi-tasking.
• · Time management.
• · Performing data entry with a high degree of accuracy.
• · Understanding and applying City policies and procedures.
• · Organizing and maintaining records.
• · Establishing and maintaining cooperative working relationships with all levels within the City.
• · Communicating effectively verbally and in writing.
• High School diploma or equivalent; AND three years of experience, including one year of experience in dispatch operations; OR an equivalent combination of education and experience.
• · Possession of a valid Texas driver’s license.

Skills

Required

• Knowledge of City geography.
• Skill in multi-tasking.
• Skill in time management.

Benefits

• Compensation Range