Senior Strategic Account Manager, Medical Surgical and Neuroscience at Medtronic in Brisbane, Queensland, Australia

Job description

• Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
• Join Medtronic as a Senior Strategic Accounts Manager (SSAM) in driving group and state growth of the ANZ Medical Surgical (MS) & Neuroscience (NS) Enterprise Accounts businesses across Queensland. You will play a critical role in developing and executing strategic partnerships with National Private Hospital Buying Groups, private hospital networks and key healthcare stakeholders across Australia and in shaping long-term commercial agreements, driving sustainable growth, and strengthening executive-level customer relationships across the healthcare sector.
• Based in Queensland, this is a flexible working role that may require travel to customer sites and national meetings to support executive engagement, contract negotiations and strategic account planning. As part of a highly collaborative environment, you will work closely with Operating Unit leaders, Sales and Marketing teams, and enterprise account colleagues across Medtronic.
• The SSAM is responsible for leading strategic customer relationships within the Australian private healthcare sector, partnering with senior hospital executives and buying groups to deliver commercial growth and long-term value. The successful candidate will combine commercial, financial and relationship management expertise to develop account strategies, negotiate complex agreements and identify opportunities across the MS and NS portfolio.

Responsibilities

• Grow and maintain commercial viability across assigned Private Hospital Buying Groups and individual healthcare accounts, delivering agreed revenue, profitability and growth targets.
• Own executive-level customer relationships, serving as the primary point of contact for C-suite stakeholders including Chief Executive Officers and Chief Financial Officers.
• Lead the MS and NS portfolio relationship for one or more National Private Buying Groups, with future opportunity to assume pan-Medtronic leadership responsibility for one designated buying group, coordinating engagement across all Medtronic operating units.
• Develop and execute strategic account plans that align customer priorities with Medtronic business objectives.
• Maximise business performance through effective management of rebate agreements, contracted pricing arrangements and commercial investments.
• Lead complex commercial negotiations, including offer modelling, financial analysis, proposal development, pricing strategy and contract execution.
• Partner with Operating Unit leaders, Sales and Marketing teams to identify, prioritise and execute growth opportunities across the portfolio.
• Identify emerging market opportunities and act as a trusted business partner to support enterprise account strategy and decision-making.

Requirements

• Bachelor's degree in Business, Economics, Marketing or a related commercial discipline and a minimum of 5 years' experience in strategic/corporate account management &/or sales/business/commercial leadership role.
• Demonstrated experience managing complex commercial negotiations, contracts and customer agreements.
• Experience engaging and influencing executive-level stakeholders
• Proven financial and commercial acumen, including experience with business analytics, pricing strategies and profitability management.
• Experience leading cross-functional enterprise initiatives involving multiple business units and stakeholders.
• Advanced proficiency with Microsoft Office applications, including intermediate to advanced Microsoft Excel skills.
• Ability to travel within Australia to support customer engagement and business requirements.
• Strategic or corporate account management experience within the medical device, healthcare, pharmaceutical or adjacent regulated industries.
• Knowledge of the Australian private healthcare sector, including private hospital groups, buying groups, health insurers and healthcare funding models.
• Postgraduate qualification in Business, Commerce or a related discipline

Skills

Required

• Strategic/corporate account management
• Sales/business/commercial leadership
• Complex commercial negotiations
• Contract management
• Customer agreement management
• Financial acumen
• Business analytics
• Pricing strategies
• Profitability management
• Cross-functional enterprise initiatives
• Microsoft Office applications

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.