Customer Service Analyst at AIA in SG-Finlayson Green
- Company: AIA
- Location: SG-Finlayson Green
- Posted: Sep 21, 2026
- Type: Full-time
- Experience: 2+ years
Overview
The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre.
Job description
- The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre.
Responsibilities
- Provide consistent and positive customer experience to all walk-in customers.
- To ensure accuracy and compliance for all customers' requests.
- Educating customers on the features and benefits of our digital tools.
- Handle and manage appeals, feedback and first level escalations.
- Constantly identify process improvements with the objective to improve overall customer experience.
Requirements
- At least a diploma or degree of any field
- Minimum 2 years of experience in customer service, preferably in the insurance industry
- Have a passion to deliver customer-centric service
- Good communication skills, strong attention to detail and problem-solving skills
- Resilient and able to work effectively under pressure
- A team player with high level of commitment and flexibility
Skills
Required
- Good communication skills
- Strong attention to detail
- Problem-solving skills
About AIA
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. At AIA, we don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.