Customer Service at Hy-Vee in Marshall, E Main Street, Marshall, MN

Job description

• Our Customer Service team members are the friendly face of some of our most important in-store services, helping customers with everything from mailing packages and sending money to cashing checks and purchasing licenses. In this role, you'll handle a wide variety of transactions accurately and efficiently while making every customer feel welcomed and valued.
• If you enjoy working with people, stay calm under pressure, and take pride in getting things done right, we'd love to have you on our team.

Responsibilities

• No two shifts are exactly the same, but here's what you can expect:
• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail
• Process Western Union orders and send faxes for customers
• Sell money orders and cash payroll, personal, ADC, and social security checks
• Sell hunting and fishing licenses
• Break down and put money in utility drawers and process paid outs
• Sign on the postal department, break down, and turn off the postal register
• Count daily coupons and process refunds for customers and department-approved refunds
• Sign on and off lottery machines, sell and redeem lottery tickets
• Assist customers with dry cleaning where applicable and process bottle refunds
• Assist customers at registers and in other areas of the store as needed
• Answer the telephone and use the intercom system using appropriate procedures
• Remove trash in a timely manner and maintain a clean, organized work area
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Requirements

• Solve practical problems and interpret instructions across a variety of situations with limited standardization
• Perform arithmetic calculations involving fractions, decimals, and percentages accurately
• File, post, and organize materials; copy data accurately between records; and gather basic information as needed
• Guide customers and provide clear, helpful direction in a professional manner
• Communicate clearly and professionally with customers, team members, and store leadership
• High school diploma or equivalent experience required
• Over six months up to one year of similar or related work experience preferred

Skills

Required

• Passion for customer service
• Willingness to learn
• Commitment to being part of a team
• Enjoy working with people
• Stay calm under pressure
• Take pride in getting things done right

Benefits

• For information on company benefits visit Benefits | Hy-Vee.
• The anticipated hourly starting wage for this position is $11.50 to $14.40 depending on experience.