Advisor, Global Infrastructure Operations at APL Logistics in Singapore

Job description

• Support the Manager by leading the implementation of strategy for global
• infrastructure operations and maintenance to ensure availability of stable and
• secure systems and networks. This includes identifying problems and presenting
• new methodologies/solutions to key stakeholders to enhance and improve the
• delivery of infrastructure operations and maintenance services for cloud, on-
• premise, server and network infrastructure. Knowledgeable in both technical and
• business aspects of the organisation’s IT infrastructure to bridge gaps and
• enhance collaboration between IT and functional teams.
• Evaluate infrastructure performance against changing business needs and users
• requirements and assist with the development/revision of infrastructure blueprint/
• roadmap.

Responsibilities

• Infrastructure Strategy & Design Implementation
• - Assist with development of roadmaps, policies and standards to achieve
• desired future state IT infrastructure for the organisation.
• - Recommend process, product or service improvements, resource optimisation
• and cost savings.
• - Partner with stakeholders to define infrastructure operations and maintenance
• requirements for new technology implementations.
• - Anticipate internal and/or external business challenges and/or regulatory
• issues.
• - Evaluate trends and new technologies in engineering to enhance infrastructure
• and orchestration.
• - Assist in the design, implementation and execution of back up and disaster
• recovery plans for infrastructure.
• - Manage exceptions to architectural standards at an infrastructure level.
• - Develop communication plans for stakeholders engagement.
• Facilitate the evaluation and selection of infrastructure technology and the
• design of configuration standards.
• Infrastructure & Network Development & Maintenance
• - Forecast utilisation patterns and identifies modifications or upgrades.
• - Conduct capacity workload modelling and availability analysis for platforms and
• environments.
• - Recommend changes and/or enhancements for improved systems availability,
• reliability and performance.
• - Monitor infrastructure availability and performance to ensure compliance with
• SLAs. Measure KPIs at service end points and gather accurate, real time data
• on the service provided.
• - Run activation tests to ensure a service instance delivers on its KPIs.
• - Assist in development of SLAs, metrics and key performance indicators.
• - Ensure adherence to security requirements, regulatory and legal compliance in
• infrastructure operations and maintenance activities.
• - Recommend and implement software or hardware changes to rectify problems
• or address improvement opportunities.
• - Assist in post implementation and continuous improvement efforts to enhance
• performance and provide increased functionality.
• Infrastructure & Network Development & Maintenance
• - Utilize modern development platforms and languages to develop custom
• solutions to comply with moving on-premise applications to the cloud.
• - Analyzes technical needs, requirements, and state of the network’s
• infrastructure design, integration, and operations.
• - Work closely with outsourced service providers to facilitate the planning,
• forecasting, implementation and identification of requirements for network
• systems (both physical and virtual). This includes fulfillment of end-to-end
• services.
• - Assess performance of key partners and vendors according to defined service
• delivery metrics.
• - Serve as a high level technical resource on large scale projects and assist in
• resolving complex technical problems on new and existing implementations.
• - Support and work alongside cross-functional engineering team on the latest
• technologies.
• Enterprise Architecture & Modernization
• - Support the lifecycle and maintenance of enterprise middleware or database
• platforms.
• - Build, implement and maintain robust solutions for middleware or database
• products to meet business demands including performance tuning, upgrades,
• clustering, redundancy and disaster recovery.
• - Modernize platform design and security practices etc.
• - Build and implement the Cloud architecture platform and DevSecOps practices.
• - Provide specialist advice and act as the last point of contact for case
• escalations. Liaise with Management team on rectifications and service recovery
• actions where required.
• - Manage incidents and changes on systems, storage and backup infrastructure.
• - Supervise the setup of new IT Infrastructure including physical servers, SAN
• storage, virtual server environment, enterprise backup and recovery and UAT
• with external technology vendors.
• - Oversee and plan for system administration related activities.

Requirements

• Substantial comprehensive job related experience in own area of expertise to
• fully competent level (Over 6 to 10 years).
• Regional or global experience is mandatory for this role (Over 2 to 3 years).
• Experience of supervising and coaching people and directing resources to
• achieve specific end results within limited timeframes is an added advantage

Skills

Required

• Regional or global experience