Operations Turret- 3rd Shift at Loomis US in Hempstead, NY 11550, USA

Job description

• Job Overview: The Turret Operator serves as a critical control point within the branch, responsible for maintaining facility security, coordinating route operations, and supporting customer and operational needs in real time. This position ensures strict adherence to branch security protocols while functioning as the communication and reporting hub for daily field operations.

Responsibilities

• Control and monitor all access to the building and surrounding grounds in strict compliance with established branch security policies and procedures.
• Verify authorization credentials for employees, visitors, vendors, and contractors prior to granting entry.
• Maintain situational awareness of facility activity and immediately report or escalate suspicious or non-compliant behavior.
• Distribute safety and security communications to route personnel and branch staff as necessary.
• Serve as the primary point of contact for inbound customer communications, professionally handling special route requests (including on-demand services), service changes, no-pick-up notifications, and issue resolution while ensuring accurate documentation and timely follow-up.
• Maintain continuous communication with all routes to monitor service progress, provide updates, and ensure operational efficiency.
• Generate, update, and distribute the ETA to Operations Report to provide real-time visibility into route status.
• Coordinate special services and communicate detailed instructions to route personnel.
• Arrange and manage variable account pick-ups and deliveries.
• Provide combination (combo) support and assist with ATM-related operational issues on routes.
• Notify supervisors of operational disruptions, service delays, or security concerns.
• Maintain a detailed and accurate dispatcher’s log documenting daily operational activity.
• Record and input key data into the ATM list on a daily basis, ensuring accuracy.
• Maintain and update SOFI information daily in accordance with branch standards.
• Prepare, maintain, and distribute additional branch operational and compliance reports as required.
• Ensure all documentation is completed in alignment with company policies and audit standards.
• Perform any other duties or special projects as deemed necessary by Management Staff.

Requirements

• High school diploma or equivalent
• Prior experience in dispatch, logistics coordination, security operations, or a high-volume customer service environment
• Strong attention to detail to provide quality service with accuracy.
• Ability to communicate effectively, both verbal and written.
• Service-oriented mindset to deliver responsive and professionalism.
• Manages competing priorities in a fast-paced environment without compromising compliance.
• Proficiency in computer systems, reporting tools, and multi-line phone systems.
• Demonstrate strong time management and organizational skills.
• Ability to demonstrate sound judgment and make well-informed decisions.
• Ability to exercise discretion and maintain confidentiality.

Skills

Required

• Strong attention to detail
• Service-oriented mindset
• Sound judgment and decision-making
• Discretion and confidentiality
• Computer systems
• Reporting tools
• Multi-line phone systems
• Vehicle radio communication equipment