3PL / Operations Manager - International Logistics at 52Launch in Framingham, Massachusetts

Job description

• At 52Launch, our operations team transforms product concepts into delivered goods. As our 3PL / Operations Manager, you will lead the day-to-day execution of our Framingham, MA facility and global logistics pipeline, bridging warehouse operations with international supply chain management.
• This is a hybrid strategic-and-tactical role built for an operator who enjoys physical inventory management as much as process optimization. You will own four primary operational pillars:
• Warehouse & Facility Execution: Direct receiving, picking, packing, and fulfillment operations while driving 100% inventory accuracy across Shopify and our Warehouse Management System.
• International & Domestic Logistics: Procure freight quotes, manage customs clearance, monitor ocean/air shipments, and coordinate domestic carrier distribution.1
• 3PL Client Operations: Serve as the primary operational partner for our 3PL clients, maintaining communication on order status, transit times, and service metrics.1
• Profitability & Process Improvement: Track fulfillment costs, approve transportation vendor invoices, and implement SOPs to support continuous business growth.1
• What success looks like in the first 3-6 months (or moving forward)
• AI-forward approach to work
• Well-organized warehouse and accurate inventory
• Consistent and on time shipping of products from our 3PL
• Successful setup and management of a new inventory management system
• Efficient communication with CSM’s on shipment tracking and timing for both domestic and international shipments

Responsibilities

• Warehouse & Facility Execution
• Direct receiving, picking, packing, and fulfillment operations in our Framingham, MA facility to ensure on-time dispatch.
• Drive 100% inventory accuracy by maintaining tight controls and reconciliation across Shopify and our Warehouse Management System (WMS).
• Supervise and mentor warehouse associates (full-time, part-time, and freelance) to maintain a safe, highly efficient floor culture.
• International & Domestic Logistics
• Manage end-to-end import and export operations, ensuring strict compliance with customs regulations and required documentation (commercial invoices, bills of lading, certificates of origin).
• Procure competitive freight quotes from international forwarders, ocean/air carriers, and customs brokers to control landed costs.
• Monitor active shipments, proactively resolve transit delays or customs holds, and oversee domestic inbound/outbound carrier scheduling.
• 3PL Client Operations & Communication
• Serve as the primary operational point of contact for 3PL clients, providing clear updates on order status, transit times, and service metrics.
• Promptly and professionally resolve shipping exceptions, damaged goods, or escalated service issues.
• Process Improvement & Administration
• Track fulfillment costs, review and approve transportation/warehouse vendor invoices, and ensure compliance with contracts and SLAs.
• Standardize operations by writing and implementing clear SOPs to support continuous business growth.
• Deliver weekly progress reports on shipping performance and 3PL revenue goals to leadership.

Requirements

• Experience: 3–6 years of hands-on experience in an operations, supply chain, or logistics management role within a product-based business.
• Technical Proficiency: Intermediate to expert proficiency in Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office.
• Systems Expertise: Demonstrated experience managing warehouse operations and utilizing inventory management systems (IMS/WMS) and e-commerce platforms like Shopify.
• People Leadership: Proven track record of directly supervising, training, and developing warehouse or logistics staff.
• Supply Chain Acumen: Working knowledge of international logistics, global freight forwarding, and customs compliance.
• Financial Acumen: Experience owning or contributing to budgeting, cost tracking, and P&L reporting.
• Core Skills: Exceptional written and verbal communication skills, with the ability to manage multiple brands, product lines, and shifting priorities simultaneously in a fast-paced environment.
• Degree or certification in business administration, operations management, supply chain management or equivalent experience
• Experience working with project management software (Click Up preferred)
• Familiarity with dealing directly with clients
• Experience coordinating full time and temporary staff

Skills

Required

• Google Workspace (Docs, Sheets, Slides)
• Microsoft Office
• Inventory management systems (IMS/WMS)
• Shopify
• International logistics
• Global freight forwarding
• Customs compliance
• Budgeting
• Cost tracking
• P&L reporting
• Written and verbal communication
• Prioritization in fast-paced environment

Preferred

• Client-facing communication

Benefits

• Competitive compensation package with bonus plan based on individual and company performance
• Comprehensive health, dental, disability, and life insurance plans
• Paid time off and paid holidays
• IRA / retirement company contribution
• Growth opportunities within an expanding organization
• Other perks: company socials, lots of 52Launch apparel, dogs allowed in office, and more!
• 52Launch offers a competitive compensation and benefits package designed to reflect the talent, skill, and ownership this role demands. In accordance with Massachusetts law, the salary range for this position is disclosed below.
• Salary Range: $60,000 – $85,000 annually (exempt/salaried or non-exempt/hourly)
• Final compensation will reflect the candidate's experience, demonstrated industry expertise, portfolio quality, and relevant qualifications within the posted range. This range represents 52Launch's good-faith estimate at the time of posting.