Client Operations Manager at Hughes Marino in Houston, TX, USA

Job description

• We are searching for a fantastic new Client Operations Manager to become a valued member of our Houston team.
• What do our Client Operations Managers like most about their role? They love working closely with our high-performing brokers leading fast-paced and dynamic projects, as well as being an essential part of our team's and clients' success. They also love being a leader of our award-winning culture that places great emphasis on delivering excellence, building lasting relationships based on trust, and giving appreciation to others. Lastly, they love the fulfillment of helping others daily, being able to successfully multi-task and getting to work on many exciting projects, making the workday fly by.
• Your primary responsibility will be to partner with our brokerage team to ensure world-class client experiences, by using our state-of-the-art database management systems. You will manage and maintain broker partners' schedules and proactively follow up with outstanding communication to confirm project details and appointments. You will also support transactions involving many moving parts and collaborate with a variety of internal team members and external stakeholders. Perhaps the most fun aspect of this position is carrying out the HM culture in our Houston office. Your role will include looking after our immaculate office through administration and management, as well as planning & executing awesome Houston team events!

Responsibilities

• Partner with brokerage team to ensure world-class client experiences using state-of-the-art database management systems.
• Manage and maintain broker partners' schedules and proactively follow up with outstanding communication to confirm project details and appointments.
• Support transactions involving many moving parts and collaborate with a variety of internal team members and external stakeholders.
• Carry out the HM culture in the Houston office, including administration and management of the office and planning & executing team events.

Requirements

• Proven track record managing confidential, complex, and critical projects with precision.
• Exemplary attention to detail in data management and written communication, adept at preparing market surveys, tour books, and client presentations.
• Ability to prioritize effectively amidst a rapidly evolving environment, ensuring timely project delivery.
• Demonstrated composure in challenging situations, making informed decisions to drive business objectives.
• Expertise in delivering business requirements with sophistication and professionalism.
• Highly proactive nature with a strong sense of urgency, initiating actions to meet organizational goals.
• Genuine empathy and dedication to assisting others, finding fulfillment in providing exceptional client support.
• Alignment with company values and commitment to upholding them in daily operations.
• Strong team integration skills, capable of adapting to various roles within a collaborative setting.
• Minimum of five years in a professional environment, showcasing progressive responsibility.
• Commercial real estate experience not required but beneficial.
• Positive and client-centric attitude, fostering a supportive team environment.
• Exceptional written and verbal communication skills, proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Bachelor's degree or equivalent practical experience required.

Skills

Required

• Alignment with company values
• Strong team integration skills

Preferred

• Commercial real estate experience

Benefits

• Commensurate with skills, experience, and qualifications, typically in the range of $70,000-$80,000 annually