Veterinary Receptionist / Client Service Representative at Western Veterinary Partners in Advance, NC

Job description

• Animal Hospital of East Davie is seeking an outgoing Client Service Representative to serve as the welcoming face of our boarding and grooming facility!
• In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for everything from routine wellness visits to urgent care, boarding, and grooming through our Davie Dog House. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where clients know you by name and you genuinely love coming to work.

Responsibilities

• Create exceptional client experiences
• Build trust through compassionate service
• Manage appointments and daily patient flow
• Handle multi-line phones and in-person interactions
• Process transactions
• Support clients with essential information about services

Requirements

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Experience with boarding and grooming facilities is preferred
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially Avimark, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Ability to remain calm, professional and solution-oriented during busy periods

Skills

Required

• Customer service
• Reception
• Client-facing
• Multi-phone line system
• Verbal and written communication
• Compassionate service
• Organizational skills
• Time management
• Payment processing
• Financial record maintenance
• Calm and professional under pressure

Preferred

• Veterinary receptionist experience
• Healthcare front-desk experience

Benefits

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• *Part-time team members may be eligible for limited benefits in accordance with company policy and state law
• Compensation: $15 - 17 per hour, for each hour worked
• Schedule: This is a full-time position with a set, predictable schedule — Monday, Tuesday, Wednesday, and Friday. Shifts rotate between 6 and 10 hours depending on the day, totaling approximately 30–32 hours per week. You'll always know when you're coming in, and you'll have Thursdays and weekends to recharge. No on-call requirements.
• This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
• Pay Range
• $15 - $17 USD