IT Operations Support Senior Associate at V2Soft in Wayne, MI

Job description

• V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
• Please visit us at www.V2soft.com to know more.

Responsibilities

• • Support a multi-shift operation in a manufacturing plant. o Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
• • Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• • Interface with corporate IT and business owners to prioritize improvement efforts.
• • Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
• • Focus on the integration / long term maintenance of applications and hardware.
• • Assist site IT manager with managing assignments and workload.
• • Develop, maintain, and share, accurate support documentation.
• • Support of local network equipment in a Cisco based environment.
• • Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
• • Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.

Requirements

• IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support
• Senior Associate Exp: 3 to 5 years experience in relevant field
• High School Diploma / GED

Skills

Required

• IT Operations
• Operations Support Systems
• Technical Troubleshoot
• IT Support
• Technical Customer Support
• Technical Support