Customer Service Representative at Modesto, CA in Modesto, CA
- Company: Modesto, CA
- Location: Modesto, CA
- Posted: Sep 21, 2026
- Type: Full-time
- Salary: $57,943-$86,240/Annually
- Experience: 2+ years
Overview
Job Summary: The Customer Service Representative is responsible for establishing and maintaining profitable relationships with customers. The CSR will ensure customer satisfaction by taking complete responsibility for each customer's order and ensuring that all requirements are met
Job description
- Job Summary: The Customer Service Representative is responsible for establishing and maintaining profitable relationships with customers. The CSR will ensure customer satisfaction by taking complete responsibility for each customer's order and ensuring that all requirements are met
Responsibilities
- Effectively receives, processes, and monitors customer orders from inception to delivery while working and communicating with the production, shipping, purchasing, R&D, transportation, and sales departments. Ensures current and future needs and issues are addressed to customer’s satisfaction.
- Performs a variety of duties including the entry and processing of orders, cancellations, modifications, product specifications, and other requirements.
- Utilizes conflict resolution skills to courteously and accurately respond to customer inquiries and concerns. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions to resolve issues.
- Ensures that customer data and orders are accurate and updated in the database at all times.
- Maintains a comprehensive knowledge of Newly Weds Foods' products and services.
- Perform other duties assigned.
Requirements
- A minimum of 2 years as a customer service representative in a manufacturing environment. Food Manufacturing, Traffic experience is a plus.
- Impeccable phone manners.
- Superior computer skills (AS400, excel, Word)
- Strong Communication (Written & oral) skills required.
- Strong analytical, reasoning, time management and project management skills required.
- Ability to coordinate multiple tasks in a fast paced atmosphere with sense of urgency, Strong organization skills required
Skills
Required
- Impeccable phone manners
- Strong organization skills
Preferred
- Food Manufacturing experience
- Traffic experience
Benefits
- Medical Insurance
- Prescription Drug Plan
- Dental/Vision Insurance
- Employee Incentive Plan
- Flexible Spending Account
- Cash Accumulation Plan-401K
- Life/AD&D Insurance
- Short- Term/Long-Term Disability
- Vacation Plan
- Paid Holidays
- Employee Assistance Program
- Adoption Assistance Program
- Tuition Reimbursement
- Maternity/Paternity Leave
- Pet Insurance
- This position is a Salary Non-Exempt position eligible for overtime. Monday through Friday 8a-4:30pm.