Retail Customer Service Representative – Entry Level at GEM in Richmond, Virginia, United States

Job description

• Looking for an entry-level customer service job where you can work with people, gain hands-on experience, and build valuable professional skills?
• Our team is hiring Retail Customer Service Representatives to support customer engagement, promotional activities, retail events, and community-based campaigns.
• No previous retail, customer service, sales, or marketing experience is required. We provide paid training, hands-on coaching, and ongoing support to help you learn the role and succeed.
• This opportunity is ideal for recent graduates, college graduates, career changers, retail and hospitality professionals, restaurant employees, and individuals looking for their first professional opportunity.

Responsibilities

• Interact directly with customers in a friendly and professional manner
• Represent client brands and campaigns in retail and event environments
• Answer customer questions and provide helpful information
• Explain products, services, programs, and promotional offers
• Help customers understand available options and resources
• Create positive customer experiences through face-to-face interaction
• Assist with promotional activities, displays, and customer engagement areas
• Support retail events, community activities, and promotional campaigns
• Help maintain an organized and welcoming customer environment
• Work with team members to accomplish daily customer engagement goals
• Participate in team meetings, paid training, and professional development

Requirements

• Friendly, outgoing, and comfortable speaking with customers
• Dependable and professional
• Motivated and willing to learn
• Positive and team-oriented
• Able to communicate clearly and listen effectively
• Comfortable working in a fast-paced, customer-facing environment
• Open to coaching and feedback
• Previous experience is welcome but not required.
• Experience in retail, customer service, hospitality, restaurants, food service, sales, fundraising, events, or other public-facing positions can be helpful, but we provide training for entry-level candidates.

Skills

Required

• Dependable and professional
• Motivated and willing to learn
• Positive and team-oriented
• Open to coaching and feedback

Benefits

• Paid training
• Hands-on coaching and mentorship
• Entry-level opportunity
• Professional development
• Supportive team environment
• Customer service and retail experience
• Opportunities to learn new skills
• Opportunities for career growth and advancement
• No previous experience required