Helpdesk Analyst at Sprinklr in India - Karnataka - Bangalore

Job description

• Job Description

Responsibilities

• Provide local, on-site support for the Bangalore office five days a week.
• Provide global support for all Sprinklr users.
• Track and document all support activities.
• Support macOS, Windows, AV, common office software, Microsoft and Adobe applications, and cloud SaaS products.
• Perform laptop setup, user inductions, hardware troubleshooting, and repairs.
• Support general office IT, including conference rooms, telephones, office networks, and printer setups.
• Implement application and software upgrades and perform user performance troubleshooting and tuning.
• Communicate and document troubleshooting techniques and best practices.
• Perform endpoint management deployments and antivirus security support.
• Work with IT Management to continually monitor and improve the delivery of IT systems and support.
• Proactively understand, analyze, and research new technical problems when required.
• Support high-level events and proactively monitor meeting rooms.
• Support new-hire onboarding by preparing and provisioning devices, creating user accounts, and guiding users through the IT setup process.
• Assist with employee offboarding, ensuring the secure return of assets and revocation of system access in coordination with HR and Security.
• Collaborate with cross-regional IT teams to troubleshoot and resolve complex or escalated issues.
• Maintain SOPs, knowledge-based articles, and user guides to promote self-service and knowledge sharing.
• Support VIP users and executives with high-priority responses and proactive care during events or travel.
• Set up and manage AV equipment for executive meetings and high-profile events, ensuring smooth operations.
• Configure and troubleshoot displays, video and audio connections, mixers, computers, and peripherals.

Requirements

• 1-2 years of IT experience, or a bachelor’s degree.
• Self-motivated, with the ability to work with minimal supervision.
• Excellent written and verbal communication skills, with meticulous attention to detail.
• Experience supporting high-level executives.
• Good understanding of Microsoft 365, Copilot, AI and computer networks.
• Experience with Jamf Pro and enterprise Mac-management concepts.
• Strong end-user support experience and technical knowledge of macOS, Windows, and other Microsoft products.
• Ability to use customer-service-oriented techniques to diagnose and resolve problems, responding with the appropriate urgency.
• Ability to work independently and collaboratively with professionals at all levels.
• Quick learner and proactive contributor who can work effectively in a dynamic, fast-changing environment.
• Ability to priorities tasks and manage multiple assignments.

Skills

Required

• macOS
• Windows
• Microsoft 365
• Copilot
• AI
• computer networks
• AV equipment
• customer-service-oriented techniques
• troubleshooting
• communication skills
• attention to detail
• self-motivated

Preferred

• Jamf Pro
• enterprise Mac-management concepts

Benefits

• We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
• To learn more about employee benefits by region, click here.
• To learn more about all-things-Sprinklr, visit our candidate resource hub here.