Operations Manager at Jones Lang LaSalle (JLL) in New Delhi, DL

Responsibilities

• · Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to high class industry standard.
• · Ensure all services are performed as per Standard Service Specifications
• · Preparation of Property management budgets and perform CAM collection
• · Timely Submission of Monthly Bill, ccollection Follow Ups.
• · Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
• · Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
• · Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans
• · Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.
• · Follow up for audits done by SME and seek closure
• · Follow up for timely billing and client payments
• · To meet at all time the contractual obligations and target SLA’s set by both the client and internal management
• · Ensure Health & Safety regulations are adhered to and that General and Fire risk assessment recommendations are implemented across the team.
• · Ensures occupancy of sites complies with statutory legislation.
• · Ensure quality of staff, appraising and developing them to ensure maximum contribution.
• · Proactive liaison with local and regional municipal authorities.
• · Interviews, selects, hires, supervises and reviews qualified building operation and management staff
• · Manages critical relationships with client, tenants, and key vendors
• · Reviews all building financial data with Ambience and Property Accountant
• · Ensures that all client deliverables are submitted in a timely manner
• · Acts as the liaison to local community public interest groups
• · Manages vendor relationships
• · Writes vendor contract specifications
• · Oversees all vendor bidding
• · Ensure timely site review and checklists by Property manager and site team is being filled
• · Ensures that entire staff maintains a critical eye on all aspects of building physical care
• · Fosters and maintains “Tenant is our Guest” philosophy among the staff

Requirements

• Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to high class industry standard.
• Ensure all services are performed as per Standard Service Specifications
• Preparation of Property management budgets and perform CAM collection
• Timely Submission of Monthly Bill, ccollection Follow Ups.
• Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
• Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
• Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans
• Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.
• Follow up for audits done by SME and seek closure
• Follow up for timely billing and client payments
• To meet at all time the contractual obligations and target SLA’s set by both the client and internal management
• Ensure Health & Safety regulations are adhered to and that General and Fire risk assessment recommendations are implemented across the team.
• Ensures occupancy of sites complies with statutory legislation.
• Ensure quality of staff, appraising and developing them to ensure maximum contribution.
• Proactive liaison with local and regional municipal authorities.
• Interviews, selects, hires, supervises and reviews qualified building operation and management staff
• Manages critical relationships with client, tenants, and key vendors
• Reviews all building financial data with Ambience and Property Accountant
• Ensures that all client deliverables are submitted in a timely manner
• Acts as the liaison to local community public interest groups
• Manages vendor relationships
• Writes vendor contract specifications
• Oversees all vendor bidding
• Ensure timely site review and checklists by Property manager and site team is being filled
• Ensures that entire staff maintains a critical eye on all aspects of building physical care
• Fosters and maintains “Tenant is our Guest” philosophy among the staff

Skills

Required

• Property management
• Budgeting
• CAM collection
• Vendor management
• Contract management
• Staff supervision and development
• Health and safety regulations
• Client relationship management
• Financial data review
• Strategic planning
• Operational management