Lead Logistics Customer Experience and Operations Team Lead - FinOps at Maersk in India, Chennai, 600116
- Company: Maersk
- Location: India, Chennai, 600116
- Posted: Sep 21, 2026
- Type: Full-time
- Experience: 6+ years
Overview
Lead and manage end-to-end Job Costing operations, ensuring accurate, timely, and compliant delivery aligned with SLA requirements. Drive customer experience and business profitability through strong financial governance (SO/PO, RR, GR/IR).
Responsibilities
- Lead and manage end-to-end Job Costing operations, ensuring accurate, timely, and compliant delivery aligned with SLA requirements.
- Drive customer experience and business profitability through strong financial governance (SO/PO, RR, GR/IR).
- Own team performance, resource optimization, and transformation initiatives such as centralization, automation, standardization, and SCP/NFTP adoption.
- Driving continues improvement through the Maersk way, Kaizen, and Visual Management Systems (VMS) to enhance efficiency and transparency.
- Act as the primary escalation point, ensuring timely resolution and stakeholder alignment
- Ensure adherence to SOPs and IOPs, while continuously refining to improve operational consistency.
- Manage team capacity, workload allocation, and productivity optimization
- Coach and develop team members to enhance Job costing capability and business understanding.
- Build up team talent pipeline.
Requirements
- Lead and manage end-to-end Job Costing operations, ensuring accurate, timely, and compliant delivery aligned with SLA requirements.
- Drive customer experience and business profitability through strong financial governance (SO/PO, RR, GR/IR).
- Own team performance, resource optimization, and transformation initiatives such as centralization, automation, standardization, and SCP/NFTP adoption.
- Driving continues improvement through the Maersk way, Kaizen, and Visual Management Systems (VMS) to enhance efficiency and transparency.
- Act as the primary escalation point, ensuring timely resolution and stakeholder alignment
- Ensure adherence to SOPs and IOPs, while continuously refining to improve operational consistency.
- Manage team capacity, workload allocation, and productivity optimization
- Coach and develop team members to enhance Job costing capability and business understanding.
- Build up team talent pipeline.
Skills
Required
- Job Costing operations
- Financial governance (SO/PO, RR, GR/IR)
- Team performance management
- Resource optimization
- Escalation management
- SOP and IOP adherence
- Team capacity and workload management
- Coaching and development
- Talent pipeline building