Customer Service Representative at Associa in Ann Arbor, MI

Job description

• The Administrative Assistant supports and assists general office activities and projects with
• administrative tasks. Provides customer service support. Under moderate supervision, work may
• involve contact with homeowners and board members.

Responsibilities

•  Organizes and prepares correspondence relating to association business.
•  Receives and responds to incoming calls from homeowners, Board members and vendors.
• Follow through on various requests.
•  Reviews invoices for completeness/accuracy of charges and prepare payable vouchers for
• manager’s approval if not completed by Telephone Operator.
•  Processes and distributes incoming and outgoing mail for the office and Associations.
•  Prepares and assists community managers with monthly board packages and in house mailings.
•  Updates homeowner and association information in C3 and shared files.
•  Relieves concierge/telephone operators on an as needed basis.
•  Keeps work spaces organized and maintained. Alerts Office Manager of low supplies and assists
• in supply stocking and distribution.
•  Processes print jobs, scanning and faxing as general office support when needed.
•  Files association documents for Community Managers. Arranges for delivery and pick up of
• documents from storage when necessary.
•  Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Time management and time critical prioritization skills.
• 0 -- 3 years of Community Association experience

Skills

Required

• Professional customer service skills.