NOC Engineer - Network Operations at Omni Fiber in Columbus, OH, USA

Job description

• Help Power the Future of Connectivity with Omni Fiber
• Preferred Locations: Port Clinton, OH | Columbus, OH | Allen, TX
• At Omni Fiber, we're building the next generation of high-speed fiber internet networks that keep communities connected. As we continue our rapid growth, we're looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team.
• If you thrive in fast-paced service provider (ISP) environments, enjoy solving complex network issues, and want hands-on experience with advanced routing, switching, MPLS, and fiber broadband technologies - this is an opportunity to grow your career with a company investing heavily in cutting-edge fiber infrastructure.
• This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fiber's broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical-focused position.

Responsibilities

• Network Monitoring & Troubleshooting
• Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support
• Diagnose routing, switching, broadband, and commercial circuit issues across service provider environments
• Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)
• Provisioning & Network Operations
• Provision and deprovision network elements and customer circuit services
• Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows
• Assist with operational improvements and network reliability initiatives
• Process Improvement & Collaboration
• Develop repeatable troubleshooting procedures for Tier 1/2 support teams
• Participate in change management, incident response, documentation, customer communications, and on call rotation
• Provide technical guidance while maintaining a strong customer-focused mindset

Requirements

• Required Experience
• Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role
• Experience supporting Fiber PON, DSL, or Cable broadband networks
• Experience configuring and troubleshooting service provider routing and switching technologies
• Strong understanding of broadband technologies, MPLS virtual circuits, and residential fiber services
• Technical Skills
• BGP, MPLS, IPv6, VPNs, NAT/CG-NAT, OSPF-TE, ISIS-SR
• Service provider switching technologies including QinQ and L2VPN/EVC
• Cisco IOS/IOS-XR or equivalent service provider platforms
• Fiber OLT/ONT/ONU PON technologies
• Metro Ethernet circuits, NIDs, optics, and broadband provisioning
• TCP/IP, DNS, DHCP, HTTP, and broadband troubleshooting
• WiFi and mesh networking troubleshooting
• Windows/Linux troubleshooting and CLI navigation
• Professional Skills
• Strong communication and customer service skills
• Ability to explain technical concepts to non-technical users via written documentation
• Positive, collaborative, and solution-oriented mindset
• Self-motivated learner with a passion for network engineering and technology advancement
• Experience with Cisco, Juniper, and/or Ciena service provider environments
• Experience with Ciena MCP, Navigator, or MCMS
• CCNP-SP
• Ciena CE/CRS certifications
• Nokia NRS
• MEF certifications
• Scripting or programming experience
• Familiarity with CDN technologies and service provider security practices

Skills

Required

• Fiber OLT/ONT/ONU PON technologies
• WiFi and mesh networking troubleshooting

Preferred

• Scripting or programming experience

Benefits

• Financial & Retirement
• 401(k) with employer matching contribution up to 4%
• HSA with $2,000 employer contribution
• Time Off & Work-Life Balance
• 15 days paid time off
• 8 paid company holidays
• 3 floating holidays
• Health & Protection
• Generous medical, dental, and vision coverage
• Life insurance and short-term disability
• Additional Perks
• Monthly internet and cell phone allowances