Customer Service Representative at Barcodes in United States

Job description

• We are seeking a Customer Service Representative who will serve customers by providing product and service information and resolve product and service problems in a fast-paced environment. We are looking for a fun hard-working individual who can deliver awesome customer service to our existing customers through Phone, Email and Live Chat.

Responsibilities

• Answer customer service calls across multiple storefronts – high-volume
• Screen Technical Support calls to ensure Customers are authorized to speak with Technical Support
• Respond to customer service emails across multiple storefronts – high-volume
• Engage with customers through live chat
• Proficiency in using CRM (NetSuite & SalesForce), Microsoft Office Applications & phone system – Strong computer skills are required
• Address customer inquiries related to order returns or order issues in a timely, professional manner
• Ensure appropriate resolution to any outstanding order issue is completed.
• Address internal department inquiries in a timely, professional manner. Ensure appropriate resolution to any outstanding task is completed.
• Document and communicate customer issues and/or complaints at the account level.
• Process & approve returns (RMAs) & track RMAs in our system with notes & follow-ups with customers or internal departments to see the RMA closes out properly.
• Work with FedEx/UPS/Carriers to resolve delivery issue for customer shipments or returns.
• Process & approve RMA replacement sales orders when necessary
• Project management of our custom product sales orders. Communication with customers by email or by phone in a time sensitive manner about customers artwork, order details, & art proofs. Effectively communicate with our production team to see custom orders are produced to customer specifications

Requirements

• High School Diploma or GED
• Minimum of one years of customer service experience in a Distribution/Warehouse Office Environment
• Phone customer service experience required.
• NetSuite/SalesForce experience desired
• Technology proficient required
• Excellent attention to detail – Pride in accuracy of work quality output
• Timeliness of work -- Ability to quickly assess customer issue and execute resolution in a timely manner
• Strong communication skills written & verbal – Friendly, Professional, Upbeat
• Fast-paced, quick-thinking, multi-task
• Ability to work independently and in a team environment

Skills

Required

• Technology proficient required
• Fast-paced, quick-thinking, multi-task

Preferred

• NetSuite/SalesForce experience desired

Benefits

• Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.