Accounts Receivable Specialist at Hörmann North America in Montgomery, IL

Job description

• Description

Responsibilities

• Manage accounts receivable collections and interact with customers regarding collection matters and dispute resolution.
• Resolve customer disputes and account discrepancies with accuracy and professionalism.
• Prepare monthly reports on AR aging, cash receipts, and collections.
• Reconcile customer statements, research issues, and resolve discrepancies with customers.
• Match documents for payment, review account data, and ensure correct general ledger coding.
• Ensure accurate billing and timely collection of outstanding amounts.
• Coordinate with the Finance team on processing refunds, resolving inconsistencies, and addressing discrepancies in customer accounts.
• Resolve payment discrepancies and maintain accurate billing accounts and records.
• Collect past-due invoices, which is a top priority, and perform account reconciliations and analysis to ensure accuracy.
• Review orders over credit limits and respond to customer inquiries as needed.
• Contact customers and business partners regarding overdue payments, document collection activities, and maintain accurate records of debts collected.
• Analyze collection reports to identify issues impacting payment and develop appropriate follow-up actions.
• Create and maintain documentation files for customer activities.
• Utilize SAP and Excel, as needed, to research and resolve issues.
• Possess excellent customer service skills and communicate effectively with company personnel and/or vendors regarding payment approvals, questions, discrepancies, and issues.
• Support and provide backup to the Credit Team while managing constantly changing account information.
• Maintain strong organizational skills while effectively managing multiple priorities and deadlines.
• Demonstrate strong Excel skills to analyze account information, create reports, research and resolve discrepancies.

Requirements

• Three to five years of experience processing a large volume of full cycle accounts payable activities
• Must have both AR and collections experience
• Knowledge of SAP or other comparable ERP system
• Excellent organizational skills
• Strong Excel and Microsoft Office skills, including the ability to create, design, manipulate, and link worksheets.
• Outstanding capacity for managing multiple priorities and producing results in a short amount of time.
• Strong analytical and problem-solving skills.
• Ability to resolve customer disputes, account discrepancies, and payment issues accurately and professionally.

Skills

Required

• Excellent organizational skills
• Fluency in English is required