Call Center Representative at Hudson River Community Credit Union (HRCCU) in Corinth, NY

Job description

• Hudson River Community Credit Union’s mission is to make our members’ lives better.
• Call Center Representative
• HRCCU is seeing a call center representative to serve as the primary point of contact for members, delivering exceptional service through inbound and outbound phone communications, email, and other digital channels.
• The ideal candidate is member-focused, solution-oriented, and committed to providing a positive experience with every interaction.

Responsibilities

• · Provide prompt, professional, and courteous service to members through multiple communication channels.
• · Build positive relationships with members by understanding their needs and delivering effective solutions.
• · Resolve member inquiries accurately and efficiently.
• · Assist members with account inquiries, balances, transaction history, and account maintenance requests.
• · Process account transfers, stop payments, address changes, debit card requests, and other member service transactions.
• · Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services.
• · Troubleshoot access issues and provide guidance on digital banking features.
• · Identify member needs through effective questioning and active listening.
• · Educate members on Credit Union products and services.

Requirements

• Experience: One to three years of similar or related experience. Financial institution, credit union, banking, retail, or contact center experience preferred.
• Education: High School Diploma
• · Excellent verbal and written communication skills.
• · Strong customer service and relationship-building abilities.
• · Ability to multitask in a fast-paced environment.
• · Strong problem-solving and decision-making skills.
• · Ability to navigate multiple computer systems simultaneously.
• · Attention to detail and accuracy.
• · Ability to maintain confidentiality and professionalism.
• · Working knowledge of Microsoft Office products.

Skills

Required

• Attention to detail and accuracy.

Benefits

• Location: HRCCU Operations Center, I Third Street Corinth, NY.
• Payrate: $20.00-$25.00, based on candidate’s experience, qualifications, and demonstrated skills relevant to the position.
• Medical, Dental, Vision, FSA & HSA options.
• Life insurance, short term, & long-term disability benefits.
• 401K with matching contribution up to 10%.
• Generous paid time off, including birthday off and additional12 observed holidays.
• Gym reimbursement and wellness program.
• Internal and external training, including certification and tuition reimbursement.
• Community Volunteer initiatives.
• Career growth & advancement opportunities.