Customer Service Representative at Pyramid Consulting, Inc in Nashville, TN

Job description

• Immediate need for a talented Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in TN(Remote). Please review the job description below and contact me ASAP if you are interested.
• Job ID: 26-28834
• Pay Range: $18/hr - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Responsibilities

• Provides high-quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned.
• Responds to telephone inquiries, requests, and problems from merchants.
• Troubleshoots, diagnoses, and provides merchants with solutions to resolve problems with service, authorization, and credit card processing terminals.
• Communicates applicable policies, procedures, and practices to merchants.
• Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Requirements

• Key skills; Customer Service and Credit card processing
• High school diploma or equivalent
• Typically, at least six months of customer service experience
• Effective telephone, interpersonal and verbal communication skills
• Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Proven commitment to high-quality customer service
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Skills

Required

• Customer service
• Credit card processing
• Good time management skills