Customer Service - Representative (THL) at Xpress Global Systems (XGS) in US-GA-Tunnel Hill

Job description

• At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time . We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service.
• The XGS Customer Service Representative is an entry-level position. Working hours are 8AM-5PM, Monday through Friday. They must demonstrate the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution. They will be apart of a dynamic culture in a progressive industry. They will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.
• Pay: $16.23/hourly!

Responsibilities

• What the XGS CSR will do...
• Able to work Monday through Friday 8AM-5PM.
• Answer high volume inbound calls on the customer service queue line.
• Respond to questions regarding tracing and tracking freight shipments. Respond to questions via phone, e-mail and fax.
• Will be required to operate multiple systems simultaneously
• Transfer calls to other departments; identify and connect callers with appropriate company resource.
• Update and change information in the AS400 to correct errors, update customer information, change shipment status, etc.
• Administer assigned customer accounts by tracking and tracing freight. Prepare ad-hoc and standard reports on current shipments for management and customer review.
• Send service reports to customers.
• Interface with Service Centers and Agents regarding shipment status. Address and respond to customer issues regarding service. Work with
• internal staff and agents to identify solutions to prevent service failure.
• Communicate customer needs, desires and changes that effect service requirements.
• Interface with operations and administration to effectively provide information affecting customer service.
• Provide feedback from customers that allow Company to improve efficiencies and service.
• Ability to work on XGS site while performing essential functions
• Other duties as assigned

Requirements

• What XGS is looking for in an ideal candidate for CSR...
• Must have excellent oral and written communication skills
• High School Diploma or GED equivalent required
• Must have proven ability to multi-task
• One year of customer service experience on a queue line preferred
• One year of office experience preferred
• AS400 experience preferred.
• Must be able to type a minimum of 40 WPM
• Consistently maintains excellent personal attendance records
• Climb stairs
• Sit for long periods of time
• Occasionally stoop, kneel or crouch
• Use hands and arms to reach for, grasp and manipulate object
• Manual dexterity to operate a computer and other office machines
• Clear and understandable speaking voice for the purposes of telephone communication

Skills

Required

• Proven ability to multi-task
• Type a minimum of 40 WPM

Preferred

• One year of office experience
• AS400 experience