Senior Digital Account Manager at iluminere in Dallas, TX

Job description

• This individual has proven agency experience and a deep understanding of digital media. This person is comfortable managing critical client conversations and driving client strategy. This individual is hyper-focused on client business challenges and how the team plans to solve those challenges.
• They are collaborative and thrive in a fast-paced agency environment. Responsible for the day-to-day management of client communication, inclusive of job delegation to the team and brand strategy stewardship.
• This account manager will actively manage all digital marketing channels while holistically guaranteeing a cohesive strategy between all channels and departments. The right person will have experience with digital media campaigns, email marketing, social media and brand management.
• This account manager will report to the Group Account Director, providing weekly summaries on the health of accounts, opportunities for improvement, growth barriers and organic growth opportunities.
• This person must establish positive, healthy working relationships with their clients and team members and be able to think critically across multiple industry categories.

Responsibilities

• Manages client relationships and overall health of their accounts
• Owns and is accountable for clients marketing strategy
• Understands paid media metrics and the impact on the success of the business
• Manages projects from top to bottom and delegates ownership of tasks to the internal team
• Responsible for managing clients marketing budgets, for reporting client P&L and identifying areas for improvement and organic growth
• Monitors competitive activity in the industry and keeps abreast of current trends and technological advances
• Facilitates weekly client status meetings
• Participates in a weekly internal department staff meeting
• Main point of contact for clients
• Manages jobs and timelines across departments
• Client request management based on SOW
• Collaborates with media team on strategy recommendations and performance review
• Identifies areas for organic growth within the accounts
• Responsible for supporting leadership within the account
• Participates in a daily team meeting

Requirements

• Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 5+ years agency experience in client management
• 5+ years digital media experience
• Demonstrates strong daily priority management and the ability to work independently with minimal supervision
• Results-driven professional with strong problem-solving skills and a solutions-oriented mindset
• Highly detail-oriented and proactive, with the initiative to identify and take ownership of tasks that need to be completed
• Team player with positive attitude
• Must live within DFW (Hybrid work schedule)

Skills

Required

• 5+ years digital media experience
• Team player with positive attitude