Concierge / Customer Service Specialist (Full-Time) at Avis Budget Group in Melbourne Airport - Lot1
- Company: Avis Budget Group
- Location: Melbourne Airport - Lot1
- Posted: Sep 21, 2026
- Type: Full-time
- Experience: 1+ years
Overview
Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our ent…
Job description
- Immediately hiring!
- Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!
Responsibilities
- You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return.
- Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.
Requirements
- A full and valid Australian driver’s licence
- Availability to work a rotating roster (including weekends, evenings, and public holidays)
- At least 1 year's experience in customer service, retail or hospitality
- Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.
- Ability to work in a fast-paced environment while delivering exceptional service.
- Comfortable using computer systems to manage bookings and rental information.
- Excellent written and verbal communication skills
- Strong attention to detail and ability to follow procedures
Skills
Required
- Customer service
- Interpersonal skills
- Communication
- Attention to detail
- Ability to follow procedures
Benefits
- 💰 Competitive hourly rate + loadings + performance bonuses
- 🧘 Wellbeing program including life insurance, discounted health cover & superannuation options
- 🎁 Access to Perkbox – discounts on retail, fitness, cinema, and more
- 🚗 Employee discounts on car rentals across Avis Budget Group
- 🧠 24/7 Mental Health Support via Employee Assistance Program (EAP)
- 📚 Comprehensive training to help you succeed and grow
About Avis Budget Group
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.