Director of Operations, Jewelry Store at O.C. Tanner in USA - Utah-Salt Lake City-Jewelry Store

Job description

• The Director of Operations provides day-to-day leadership for the operational performance of a jewelry retail business in all locations. This position is accountable for delivering operational excellence through customer experience, inventory integrity, security, staffing support, and regulatory compliance.
• The successful candidate will demonstrate strong leadership, sound business judgment, and experience managing operations within a high-value retail environment.

Responsibilities

• Provide leadership for daily store operations to ensure efficiency, consistency, and alignment with brand standards.
• Oversee core operational functions, including inventory management, receiving, transfers, repairs and special orders.
• Establish and maintain procedures that support the accurate handling of high-value merchandise and loss prevention.
• Monitor operational performance through key metrics, including sales productivity, inventory accuracy, shrink, turnaround time, and customer satisfaction.
• Partner with store leadership to support effective staffing, scheduling, training, and accountability across customer-facing and operational teams.
• Ensure compliance with company policies, internal controls, and applicable legal and regulatory requirements.
• Support merchandising execution, store presentation, and promotional readiness in accordance with brand expectations.
• Collaborate with finance, human resources, marketing, and senior leadership on budgeting, reporting, and business planning activities.
• Lead process improvement initiatives that strengthen efficiency, service quality, and profitability.
• Develop managers and team members to build operational capability and reinforce a culture of accountability and excellence.
• Maintain a secure operating environment by ensuring adherence to all security systems, protocols, and control procedures.

Requirements

• Bachelor’s degree in Business and/or Retail Management and Operations experience.
• Proven ability to lead teams, improve processes, and manage multiple priorities in a fast-paced retail environment.
• Experience using point-of-sale systems, inventory management platforms, scheduling tools, and performance reporting.
• Strong communication, coaching, and cross-functional collaboration skills.
• Strong analytical, organizational, and problem-solving capabilities with close attention to detail.
• Demonstrated professionalism, sound judgment, and the ability to manage confidential information appropriately.
• Five or more years experience in retail operations or store leadership, preferably within jewelry, luxury retail, or other high-value product environments.
• Demonstrated knowledge of inventory control, operational processes, and internal controls.
• Experience in fine jewelry, watches, bridal, or other luxury accessories retail environments.
• Experience supporting cross-functional store operations, including sales, service, merchandising, and inventory management.
• Experience contributing to budgeting, workforce planning, and key performance indicator development.

Skills

Required

• Leadership
• Process improvement
• Point-of-sale systems
• Inventory management platforms
• Scheduling tools
• Performance reporting
• Communication
• Coaching
• Cross-functional collaboration
• Analytical
• Organizational
• Problem-solving

Preferred

• Inventory control
• Operational processes
• Internal controls
• Cross-functional store operations
• Budgeting
• Workforce planning
• Key performance indicator development