Community Manager at Hawthorne Residential Partners in Durham NC

Job description

• As a Community Manager, you lead the way—serving as the team’s coach, Live it! culture ambassador, and business strategist. In this role, you’ll oversee all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction. You’ll guide your team through development, and daily support to ensure consistent performance, strong occupancy, and a thriving community environment.

Responsibilities

• Financial & Administrative Oversight
• Manage budgets, rent collection, and community financial reporting
• Oversee move-outs, deposit accounting, and delinquency tracking
• Maintain accurate records using platforms like Yardi and Knock
• Ensure compliance with company policies and legal standards
• Property Performance & Operational Excellence
• Conduct regular inspections to maintain curb appeal and quality
• Drive leasing, renewals, and pricing strategies to meet occupancy goals • Partner with maintenance on work orders and preventative care
• Oversee vendor services and ensure quality, safety, and timeliness
• Team & Community Leadership
• Build a strong, positive team culture across office and maintenance • Hire, train, and coach team members to meet performance goals • Host weekly team meetings to align on goals and celebrate wins
• Lead with empathy while upholding accountability and standards
• Resident Experience & Engagement
• Address escalated resident concerns with professionalism and care • Plan and lead engaging resident events to boost satisfaction
• Monitor and respond to online reviews to manage reputation
• Maintain communication with leadership and ownership groups
• Leasing & Occupancy
• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
• Identify prospect needs, showcase available homes, and invite them to join the community
• Ensure lease applications, renewals, and related documents are completed accurately and on time
• Meet occupancy goals through strong leasing performance and resident retention
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

Requirements

• High School or GED equivalent.
• Two years of property management experience; this should include Leasing Consultant and Assistant Community Manager experience.
• Six months of community manager experience in multi-family, Highly Preferred
• Industry Software Experience: YARDI, Knock, and Microsoft, Highly Preferred
• Valid Driver's License.
• CAM, CAPS, Real Estate license, and/or Property Management License preferred
• Effective Communication: Communication is key! The ability to align your team, build trust, and drive team performance while working with vendors, prospects, clients, and other teams effectively.
• Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
• Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
• Servant Leadership: Provide training and development opportunities for team members to succeed in their roles and advance their careers at Hawthorne Residential Partners.
• Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.

Skills

Required

• Property management
• Leasing
• Financial reporting
• Budget management
• Team leadership
• Communication
• Conflict resolution
• Customer service
• Valid Driver's License

Preferred

• YARDI
• Knock
• Microsoft
• CAM
• CAPS
• Real Estate license
• Property Management License

Benefits

• Community Manager- Specific Benefits: All Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their salary.
• Professional Benefits: Community Manager Today – Regional Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.
• Free Dental Insurance
• Comprehensive and Affordable Plans for Medical and Vision Coverage • Health and Wellness Incentives
• 401k Retirement Match Program
• Paid time off including your birthday!
• Paid sick time off
• Pet Insurance Plans
• Paid Maternity, Paternity, and Adoption Leave Options
• Telehealth – Access to Doctors 24/7/365
• Company Paid Life Insurance
• Retirement Planning