Billing Analyst II at Sinch in Bengaluru, Karnataka, India

Job description

• Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
• We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!
• More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.
• As part of the transition of billing operations into the GCC, this role supports the company’s drive for operational standardisation and scalability. It ensures consistent billing processes across markets while enabling opportunities for automation, improving efficiency, accuracy, and overall control.
• Reporting to the Billing Manager, the Billing Analyst is responsible for supporting and managing day-to-day billing operations, ensuring the accurate, timely, and efficient processing of billing activities across the Group. The role plays a critical part in maintaining billing accuracy, compliance, and operational excellence.

Responsibilities

• • Preparing and processing customer invoices (Manual or System generated).
• • Ensuring billing is accurate and aligned with contracts, pricing, and agreed terms.
• • Reviewing and validating usage / billing data prior to invoice generation.
• • Managing recurring billing cycles and ad-hoc invoicing requirements.
• • Investigating and resolving billing discrepancies and customer queries.
• • Performing reconciliations between billing data and financial records.
• • Monitoring billing timelines to ensure invoices are issued within required timeframes.
• • Supporting revenue recognition processes where applicable.
• • Maintaining and updating customer billing details in the finance system.
• • Assisting with reporting and analysis of billing and revenue data.

Requirements

• • 3 to 5+ years of experience in a billing, accounts receivable, or finance-related role
• • Proven experience handling high-volume data processing with strong accuracy and attention to detail, ideally within a finance environment
• • Experience working in a multinational or global business environment
• • Familiarity with international billing processes and systems
• • Degree in Commerce, Finance, or a related discipline
• • Strong attention to detail with a focus on accuracy and data integrity
• • Ability to manage multiple priorities and meet tight deadlines
• • Advanced Excel skills for data analysis and reporting
• • Self-motivated with the ability to work independently and manage deliverables
• • Strong stakeholder management and communication skills
• • Solid understanding of processes and internal controls

Skills

Required

• Strong attention to detail
• Ability to manage multiple priorities
• Self-motivated
• Advanced Excel

Benefits

• Health Insurance benefit.
• Access to our Employee Assistance Program
• Cab support for the EMEA & US shifts