Personal Banker at Columbia Bank in Colusa, California

Job description

• The Personal Banker is responsible for delivering exceptional client experience by adhering to our Breakthrough Client Experience Standards. They will acquire new and expand existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring the client to the appropriate business partners within the Bank when needed. Also responsible for uncovering and originating consumer lending opportunities.
• Provide excellent client service by providing immediate acknowledgement, identifying, and offering appropriate products and services, and responding to inquiries in a timely manner.
• Engage clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs.
• Make recommendations and follow through on commitments to clients.
• Maintains direct contact with external and internal clients and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Opens Consumer and Business accounts for existing and new clients.
• Acts as a resource to the Client Service Specialists by contributing to the team environment and filling in on teller functions (including cash transactions) when needed.
• Supports the branch goal of identifying and referring a wide range of bank products and services to the appropriate internal business partners.
• Resolves client issues and requests, exhibiting strong follow-through.
• Building familiarity with business, consumer, and trust entities.

Responsibilities

• Delivering exceptional client experience by adhering to Breakthrough Client Experience Standards.
• Acquiring new and expanding existing relationships with clients by asking questions to identify needs, offering appropriate products and services, and referring clients to appropriate business partners.
• Uncovering and originating consumer lending opportunities.
• Providing excellent client service by providing immediate acknowledgement, identifying, and offering appropriate products and services, and responding to inquiries in a timely manner.
• Engaging clients and prospects in client financial review(s) and business financial reviews to provide solutions and uncover additional financial needs.
• Making recommendations and following through on commitments to clients.
• Maintaining direct contact with external and internal clients and consistently providing proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Opening Consumer and Business accounts for existing and new clients.
• Acting as a resource to the Client Service Specialists by contributing to the team environment and filling in on teller functions (including cash transactions) when needed.
• Supporting the branch goal of identifying and referring a wide range of bank products and services to the appropriate internal business partners.
• Resolving client issues and requests, exhibiting strong follow-through.
• Building familiarity with business, consumer, and trust entities.

Requirements

• High School Diploma or GED, required.
• 1 year of Teller or other banking experience preferred.
• Basic knowledge of consumer banking and business products and services offered.
• Ability and desire to actively develop consumer lending skills.
• Ability to accurately handle cash, balance accounts and drawers, and perform accurate calculations.
• Proficient in expanding the client relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers.
• Ability to obtain a Nationwide Multistate Licensing and Registry (NMLS) preferred.

Skills

Required

• Exceptional client service
• Strong follow-through
• Proactive problem resolution
• Team environment contribution
• Cash handling
• Account balancing
• Consumer lending
• Banking products and services

Benefits

• Be a part of a bank that invests in you!
• Competitive Incentive Plan: Earn rewards that match your efforts.
• Professional Development: Grow your skills with our tailored premier banker programs.
• Career Growth: Clear paths to achieve your professional goals.
• We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
• We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
• The pay range for this role is $18 - $22.
• The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.