CPAP Consultant & Receptionist at ResMed in Melbourne, VIC, Australia

Job description

• Deliver high-quality, patient-centred CPAP therapy assessment, education, and ongoing support to patients diagnosed with sleep apnoea, enabling successful initiation, adherence, and long-term treatment outcomes.
• The CPAP Consultant is responsible for clinical CPAP treatment and initiation processes, patient education, therapy setup, troubleshooting, follow-up care, detailed clinical communications to referring physicians and product recommendations, supporting marketing driven CPAP promotions and sales while also contributing to clinic operations, stock management, and the maintenance of CPAP Victoria’s professional and cultural standards.
• Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Responsibilities

• Scope: Patient assessment, therapy initiation, education
• Outcome: Confident patients and effective commencement of CPAP therapy
• Treat patients referred for CPAP therapy in line with clinical guidelines and prescriptions
• Educate patients on sleep apnoea, CPAP therapy benefits, and treatment expectations
• Provide clear instruction and practical training on CPAP device operation, cleaning, and maintenance
• Recommend appropriate CPAP devices, masks, and accessories based on individual clinical needs, comfort, and lifestyle
• Support patients with mask fitting and comfort optimisation
• Advocate for patients, ensuring they understand and remain engaged in their therapy journey
• Scope: Follow-up consultations, adherence monitoring, troubleshooting
• Outcome: Improved compliance and sustained therapy outcomes
• Schedule and conduct follow-up appointments to assess therapy adherence and effectiveness
• Troubleshoot therapy issues, including mask fit, comfort, pressure tolerance, and device performance
• Adjust therapy solutions in line with scope of practice and prescriptions
• Monitor patient progress and escalate concerns to physicians where required
• Provide guidance on sleep hygiene to support therapy effectiveness and overall sleep quality
• Scope: Multidisciplinary communication, clinical coordination
• Outcome: Coordinated patient care and physician confidence
• Work collaboratively with doctors, sleep physicians, and allied health professionals - Consistently provide professional updates on CPAP patient progress where required to referring physicians
• Ensure adherence to medical prescriptions and referral requirements
• Support patient care and referral requests by coordinating and recording important prescription information, CPAP therapy setup, and ongoing follow up
• Scope: Patient records, compliance documentation
• Outcome: Accurate records and continuity of care
• Maintain detailed and accurate patient records, including assessments, recommendations, follow-up outcomes, and therapy adjustments
• Document therapy plans and changes in line with CPAP Victoria expectations for accurate record keeping and recall
• Ensure confidentiality and data accuracy across all patient documentation
• Scope: Stock control, product sales, merchandising
• Outcome: Stock availability and appropriate sales outcomes
• Monitor and manage clinic stock levels of CPAP devices, masks, and accessories
• Place and receive stock orders, unpacking and checking items for accuracy
• Maintain organised product displays within the retail and consulting areas
• Assist patients with accessory and product selection, providing personalised recommendations
• Process product returns, exchanges, and warranties in accordance with company policies
• Conduct stocktakes and report discrepancies
• Ensure pricing and monthly sales and promotions are accurate and implemented as directed
• Scope: Clinic readiness, equipment hygiene, daily operations
• Outcome: Safe, professional, and efficient clinic environment
• Prepare the clinic for opening, ensuring all areas are clean, organised, and patient-ready
• Sterilise and prepare reusable equipment, adhering to infection control standards
• Maintain consulting rooms and clinic spaces to a high standard of cleanliness and presentation
• Follow up overdue trial patients, ensuring timely return and condition of trial equipment
• Clean and maintain trial stock, ensuring hygiene and readiness for patient use
• Order stationery and clinic supplies as required
• Close the clinic at end of day, completing security and preparation tasks
• Scope: Team communication, operational support
• Outcome: Consistent service delivery and team effectiveness
• Respond promptly to internal phone and email enquiries
• Participate in team meetings and training activities
• Support clinic operations during periods of increased demand
• Escalate maintenance or clinic operational issues to the Territory Manager
• Scope: Behaviour, culture, compliance
• Outcome: Consistent standards and positive workplace culture
• Uphold and promote CPAP Victoria’s and Resmed's culture, values, and service ethos
• Demonstrate professionalism in presentation, communication, and conduct
• Proactively model positive behaviours aligned with the organisation’s vision and mission
• Commit to ongoing learning, staying informed of CPAP technologies, products, and best practice

Requirements

• Deliver high-quality, patient-centred CPAP therapy assessment, education, and ongoing support to patients diagnosed with sleep apnoea
• Treat patients referred for CPAP therapy in line with clinical guidelines and prescriptions
• Educate patients on sleep apnoea, CPAP therapy benefits, and treatment expectations
• Provide clear instruction and practical training on CPAP device operation, cleaning, and maintenance
• Recommend appropriate CPAP devices, masks, and accessories based on individual clinical needs, comfort, and lifestyle
• Support patients with mask fitting and comfort optimisation
• Advocate for patients, ensuring they understand and remain engaged in their therapy journey
• Schedule and conduct follow-up appointments to assess therapy adherence and effectiveness
• Troubleshoot therapy issues, including mask fit, comfort, pressure tolerance, and device performance
• Adjust therapy solutions in line with scope of practice and prescriptions
• Monitor patient progress and escalate concerns to physicians where required
• Provide guidance on sleep hygiene to support therapy effectiveness and overall sleep quality
• Work collaboratively with doctors, sleep physicians, and allied health professionals
• Consistently provide professional updates on CPAP patient progress where required to referring physicians
• Ensure adherence to medical prescriptions and referral requirements
• Support patient care and referral requests by coordinating and recording important prescription information, CPAP therapy setup, and ongoing follow up
• Maintain detailed and accurate patient records, including assessments, recommendations, follow-up outcomes, and therapy adjustments
• Document therapy plans and changes in line with CPAP Victoria expectations for accurate record keeping and recall
• Ensure confidentiality and data accuracy across all patient documentation
• Monitor and manage clinic stock levels of CPAP devices, masks, and accessories
• Place and receive stock orders, unpacking and checking items for accuracy
• Maintain organised product displays within the retail and consulting areas
• Assist patients with accessory and product selection, providing personalised recommendations
• Process product returns, exchanges, and warranties in accordance with company policies
• Conduct stocktakes and report discrepancies
• Ensure pricing and monthly sales and promotions are accurate and implemented as directed
• Prepare the clinic for opening, ensuring all areas are clean, organised, and patient-ready
• Sterilise and prepare reusable equipment, adhering to infection control standards
• Maintain consulting rooms and clinic spaces to a high standard of cleanliness and presentation
• Follow up overdue trial patients, ensuring timely return and condition of trial equipment
• Clean and maintain trial stock, ensuring hygiene and readiness for patient use
• Order stationery and clinic supplies as required
• Close the clinic at end of day, completing security and preparation tasks
• Respond promptly to internal phone and email enquiries
• Participate in team meetings and training activities
• Support clinic operations during periods of increased demand
• Escalate maintenance or clinic operational issues to the Territory Manager
• Uphold and promote CPAP Victoria’s and Resmed's culture, values, and service ethos
• Demonstrate professionalism in presentation, communication, and conduct
• Proactively model positive behaviours aligned with the organisation’s vision and mission
• Commit to ongoing learning, staying informed of CPAP technologies, products, and best practice

Skills

Required

• CPAP therapy assessment and education
• Mask fitting and comfort optimisation
• Stock management and inventory control
• Product sales and merchandising
• Clinic operations and maintenance
• Team collaboration and communication