Shift Leader - Car Wash Joliet $21+/HR at WashU Car Wash in Joliet, IL

Job description

• At WashU, a shift lead plays a key role in overseeing daily operations and supporting team performance during their assigned shift. This position is responsible for ensuring efficient operations, maintaining high-quality service standards, and delivering exceptional customer experience. Shift leads help guide team members, uphold company processes, and contribute to a positive, fast-paced, and team-oriented environment.

Responsibilities

• Lead and support daily operations during assigned shifts, ensuring efficiency and quality standards
• Supervise, assign tasks, and provide coaching to team members
• Deliver excellent customer service by addressing questions, concerns, and resolving issues
• Promote and upsell memberships and premium services
• Monitor equipment and wash processes; report or address issues as needed
• Maintain a clean, safe, and organized facility
• · Perform basic operational tracking (sales, cars serviced, incidents) and support inventory needs

Requirements

• Strong leadership, communication, and interpersonal skills; prior leadership or supervisory experience preferred
• Ability to work in a fast-paced, team-oriented environment while maintaining high service standards
• Customer-focused mindset with the ability to resolve issues professionally and efficiently
• Detail-oriented with the ability to manage operations and transactions accurately
• Reliable and punctual with flexibility to work weekends and holidays as needed
• Physically able to operate car wash equipment and perform general cleaning and maintenance tasks
• No prior car wash experience is required—we provide on-site training to help you succeed.

Skills

Required

• Leadership
• Communication
• Interpersonal skills
• Customer service
• Problem-solving
• Detail-oriented
• Reliability
• Punctuality
• Flexibility
• Physical ability to operate equipment

Benefits

• Benefits: We offer flexible scheduling with both part-time and full-time positions available, ranging from 24 to 40 hours per week. Team members enjoy free car washes and the opportunity to earn commission on monthly wash membership sales.
• Compensation: $16 - $18 plus commission/bonuses, OTE $21+ per hour