Service Advisor at Sun Auto Tire & Service in US-WA-Federal Way

Job description

• Greg’s Automotive provides great services such as our Customer Care Program and shuttle service. When you come to Greg's, you're part of the family. We are successful for one simple reason; we hire the Superstars! You'll find our team of industry professionals is second to none, industry wide! Shop owners from across America have visited our facility and their comments are always the same. They rank our facility, and our people, with the best of the best!
• The Service Advisor/Sales is responsible for assisting the sell and promotion of all products and services offered by Greg's Automotive by following the company’s store standards and expectations. This employee will assist with sales in multiple locations around the district and will not have a designated store location.
• COMPENSATION: UP TO $60,000 PER YEAR - varies upon experience

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Requirements

• Must be at least 18 years of age
• Ability to work a minimum of five days per week, including weekends.
• Prior experience as a Service Advisor is helpful, but not required
• Professional appearance & proven ability to work in a process driven environment

Skills

Required

• Professional appearance
• Customer service skills
• Sales skills
• Communication skills
• Documentation skills

Preferred

• Prior experience as a Service Advisor

Benefits

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation, Paid Sick Time, and 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles
• Opportunity for Advancement!