Senior Manager, Lab Operations at Fox Point Recruitment LLC in DeLand, Florida, United States

Job description

• The Senior Manager, Lab Operations is responsible for leading day-to-day technical and operational functions within our high-volume, high-complexity testing laboratory. This role ensures the smooth execution of processes, strict regulatory compliance, and robust teammate development. Providing hands-on leadership for laboratory teams, you will serve as a vital bridge between frontline operations and senior leadership, reporting directly to the Director, Laboratory Operations.

Responsibilities

• Operational Leadership
• Oversee assigned laboratory lanes to ensure they consistently meet performance, quality, and financial targets.
• Monitor operational data and key performance metrics to make informed decisions regarding staffing, resources, and workflow efficiency.
• Support the standardization of processes, policies, and procedures across shifts.
• Partner with senior leadership on long-term planning for service line growth and operational improvements.
• Team Development & Leadership
• Lead and engage laboratory supervisors and frontline teams to foster a culture of accountability, belonging, and high performance.
• Mentor emerging leaders, focusing on professional growth, skills progression, and succession planning.
• Drive effective cross-shift and cross-department communication to maintain operational excellence around the clock.
• Regulatory Compliance & Quality Assurance
• Ensure all laboratory testing is performed accurately, documented properly, and compliant with all applicable federal, state, and local regulatory requirements.
• Oversee robust quality control (QC) and quality assurance (QA) programs to maintain the highest standards of clinical laboratory services.
• Customer & Stakeholder Engagement
• Build and maintain strong relationships with internal and external customers to ensure service excellence.
• Resolve operational issues and client concerns in a timely, professional, and empathetic manner.
• Support strategic initiatives, corporate projects, and continuous improvement activities as needed.

Requirements

• Must-Haves & Technical Certifications
• Certification: Medical Technologist registry (ASCP, NCA, AAB, or equivalent) is required.
• Licensure: Valid Florida Laboratory Supervisor License is required.
• Education & Experience
• Education: Bachelor’s degree in Medical Technology or related sciences is required. A Master’s degree in Business Administration (MBA) or relevant sciences is preferred.
• Experience: Minimum of 5+ years of laboratory leadership experience in a high-volume, high-complexity testing environment.
• Industry Domain: Proven track record of leading teams, driving process improvements, managing operational performance, and maintaining a strong working knowledge of laboratory regulatory standards (CAP, CLIA, federal, and state regulations).
• Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong communication and interpersonal skills with a demonstrated ability to influence, collaborate, and build relationships across diverse teams.

Skills

Required

• Leadership and mentoring
• Problem-solving and decision-making
• Laboratory operations

Benefits

• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Comprehensive Benefits: Medical, dental, and vision insurance, 401(k) match, paid time off (PTO), and a PTO cash-out program.
• Support for You and Your Family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, and structured maternity/paternity leave.
• Professional Development Programs: Structured programs designed to help strong performers grow within their careers, alongside on-demand virtual leadership courses through client’s online training platform.
• Recognition: Award-winning training frameworks and performance-based rewards tied to stellar individual and team contributions.