Social Media Analyst at Mondo in NYC, NY

Job description

• Job Description
• The Social Media Analyst will analyze social media data, social listening insights, audience trends, and channel performance to support social strategy and business decision-making across a large, highly matrixed organization.

Responsibilities

• Analyze social media performance, audience behavior, sentiment, conversation trends, and emerging topics.
• Lead social listening analysis and translate large data sets into clear, actionable insights.
• Monitor and analyze social conversations using social listening and intelligence platforms.
• Evaluate social content performance and identify opportunities to improve reach, engagement, relevance, and audience connection.
• Turn complex data into concise recommendations for social media strategy, content planning, and business decisions.
• Develop recurring and ad hoc reports, dashboards, executive summaries, presentations, and insight readouts.
• Present findings and recommendations to large groups, senior stakeholders, and cross-functional partners.
• Support social publishing and measurement workflows using platforms such as Sprinklr, Sprout Social, or similar tools.
• Use Tableau or comparable data aggregation and visualization platforms to organize, analyze, and communicate performance data.
• Respond to social insights requests from multiple internal teams while managing competing priorities and deadlines.
• Identify meaningful trends, competitive activity, emerging conversations, potential opportunities, and reputational risks.
• Partner closely with communications, marketing, creative, analytics, and social media teams.
• Coordinate across numerous teams within a centralized shared-service environment.
• Maintain organized processes for requests, deliverables, reporting, documentation, and stakeholder follow-up.

Requirements

• Approximately 5 years of experience in social media analytics, social listening, digital analytics, audience insights, or closely related work.
• Strong hands-on social listening experience; this is a core requirement for the role.
• Experience analyzing social data and converting findings into actionable business and social media recommendations.
• Experience with social listening, measurement, or publishing platforms such as Sprinklr, Brandwatch, Sprout Social, or similar tools.
• Experience with Tableau or another data aggregation, visualization, or dashboarding platform.
• Strong understanding of major social platforms including Instagram, TikTok, YouTube, LinkedIn, Facebook, and X.
• Demonstrated ability to create a compelling story from data and communicate insights clearly.
• Experience presenting data, insights, and recommendations to large groups and senior stakeholders.
• Excellent verbal and written communication skills.
• Strong stakeholder-management and customer-service orientation.
• Ability to work effectively with different personalities, functions, and seniority levels within a large matrixed organization.
• Extremely organized, reliable, responsive, and capable of managing multiple prioritie

Skills

Required

• Social media analytics
• Social listening
• Digital analytics
• Audience insights
• Data analysis
• Data visualization
• Reporting and dashboarding
• Stakeholder management
• Communication (verbal and written)
• Presentation skills
• Organization and time management
• Customer-service orientation