Customer Service Representative at Kimbrell’s Home Furnishings (Furniture Distributors, Inc.) in SC-SUMTER-29150

Job description

• The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.

Responsibilities

• · Provide a welcoming, professional, and engaging customer experience across all interactions
• · Build strong customer relationships to drive loyalty, repeat business, and referrals
• · Support customers throughout the purchasing journey, including follow-up and ongoing communication
• · Partner with sales associates to support sales activities and contribute to revenue growth
• · Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• · Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• · Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• · Process payments, maintain accurate records, and protect customer information in accordance with company policies
• · Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• · Collaborate with team members to ensure efficient store performance and a positive work environment
• · Perform other duties as assigned

Requirements

• · Strong customer service and interpersonal skills
• · Excellent communication and relationship-building abilities
• · Sales-oriented mindset with a passion for helping customers
• · Basic understanding of financial transactions or willingness to learn
• · Strong organizational, multitasking, and problem-solving skills
• · Ability to work effectively in a fast-paced, team-oriented retail environment
• · Professionalism and ability to represent the brand positively
• · High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• · Strong customer service and interpersonal skills
• · Excellent communication and relationship-building abilities
• · Sales-minded with a passion for helping customers
• · Basic understanding of financial transactions or willingness to learn
• · Strong organizational and multitasking skills
• · Ability to thrive in a fast-paced, team-oriented retail environment
• · Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

Skills

Preferred

• Bilingual (English-Spanish) ability

Benefits

• + Commision
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts