Temporary Student Learning Center Operations Coordinator; Peter & Stephanie Nolan School of Hotel Administration at Cornell University in Ithaca (Main Campus)

Job description

• The Temporary Student Learning Center Operations Coordinator Opportunity
• The temporary Student Learning Center Operations Coordinator is responsible for overseeing the daily operations of the Marriott Student Learning Center, ensuring an exceptional and student-centered experience for students, faculty, staff, alumni, employers, and visitors.
• This highly collaborative role serves as a key partner across the college, providing operational leadership for facility management, student staffing, customer service, technology support, and event coordination.
• The successful candidate is an organized, customer-focused professional who thrives in a dynamic environment, demonstrates sound judgment, builds strong relationships, and is committed to continuous improvement and service excellence.
• This is a full-time, four-month term position with the possibility of extension based on funding, performance, and business needs. As a member of the Cornell community, the successful candidate will foster a culture of belonging by demonstrating collaboration, respect, inclusion, and a commitment to supporting the success and wellbeing of others.

Responsibilities

• Lead daily operations of the Marriott Student Learning Center, ensuring exceptional service, efficient space utilization, and a positive user experience.
• Recruit, train, schedule, and supervise student employees while fostering a culture of professionalism and customer service excellence.
• Coordinate academic, recruiting, conference, and event space needs in partnership with faculty, staff, students, and external stakeholders.
• Serve as the primary point of contact for operational, facility, technology, and service-related inquiries and escalations.
• Partner with library, IT, facilities, and event teams to ensure seamless delivery of resources, services, and technology support.
• Drive continuous improvement initiatives that enhance operational effectiveness, service quality, and the overall student experience.

Requirements

• For further consideration, please submit a resume and cover letter.
• Bachelors' degree and 2 to 4 years of relevant experience, or an equivalent combination of education and experience.
• Demonstrated experience coordinating programs, operations, events, or facility-related activities.
• Strong organizational, interpersonal, and customer service skills.
• Ability to manage multiple priorities and respond effectively in a fast-paced environment.
• Experience supervising, training, or mentoring student employees.
• Strong written and verbal communication skills.
• Proficiency with standard business software and technology tools.
• If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.
• Experience working in higher education, student services, event operations, or facility management.
• Experience coordinating facility scheduling or event logistics.
• Familiarity with technology-enabled learning, meeting, or event spaces.

Skills

Required

• Organizational skills
• Interpersonal skills
• Customer service skills
• Communication skills
• Ability to manage multiple priorities
• Sound judgment
• Relationship building

Benefits

• This is a full-time (40 hours per week), four-month term position based in Ithaca, NY, with the potential for extension based on funding availability, business needs, and satisfactory performance. The position is fully on-site and offers an hourly rate of $31.47 to $35.00, commensurate with education and experience. Regular work hours are 8:00 a.m. to 4:30 p.m., Monday through Thursday, and 8:00 a.m. to 3:30 p.m. on Friday. This position is not benefits eligible.
• Non-Union Positions
• Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline
• To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.
• Union Positions
• The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.