Customer Field Operations Technician I, II, or III - Wilmington, NC at Duke Energy in Wilmington, NC
- Company: Duke Energy
- Location: Wilmington, NC
- Posted: Sep 19, 2026
- Type: Full-time
- Experience: 3+ years
Overview
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and developme…
Job description
- More than a career - a chance to make a difference in people's lives.
- Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Responsibilities
- Perform meter turn-ons and turn-offs
- Delivers disconnect notifications to customers
- Read customer meters
- Install meters and meter sets, may include industrial meters
- Light pilots, test and inspect appliances and gas equipment to ensure proper operation
- Perform farm tap maintenance
- Remove meters
- Respond to high bill requests by performing dial tests, appliance and filter checks
- Meet with customers regarding line relocates
- Change out meters related to the sample testing program
- Repair water heaters, appliances, etc. (Install if licensed)
- Monitor for meter tampering; ensure meters are securely installed
- Monitor atmospheric corrosion and paint as needed
- Locate gas lines
- Inspect/maintain farm tap stations
- First Responder to emergency/leak calls; evaluate and grade leaks
- Assist in training service apprentices
- Assist O&M group with line repairs
- May performs leak surveys
- Assist other departments as needed
- Clear pipelines
- Repair/install temporary clamps on steel risers
- Repair damaged ½” and ¾” plastic services
- Bar test to evaluate and grade underground gas leaks
- Prepare unregulated estimates and maintain computer record keeping
- Perform other duties as assigned
Requirements
- High school diploma or GED.
- High school diploma or GED.
- 3 years related work experience
- Possess and maintain a valid driver’s license
- Basic computer knowledge working in a Windows environment
- Demonstrated mechanical aptitude
- Two-year degree and or Technical Certifications
- Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for Piedmont Natural Gas Business purposes
- Experience in Customer Service
- Demonstrated effective communication (verbal and written) and interpersonal skills
- Safety awareness
Skills
Required
- High school diploma or GED
- Valid driver's license
- Demonstrated mechanical aptitude
- Safety awareness
Preferred
- Experience in Customer Service