HR Systems and Automation Lead - 12 Month FTC at Titan Wealth Holdings in London

Job description

• We are looking for a permanent HR systems and Automation Lead to own our HR technology stack end to end, driving both operational excellence and adoption. This role combines system administration and integration ownership (HRIS + ATS + AI-Powered HR automation and employee support platform) with a clear mandate to increase the maturity of how the business engages with our HR platforms – rolling out underused modules, embedding new ways of working, reducing email traffic and automating manual processes.
• You’ll be the go-to expert for Hi Bob, Lever and Harriet AI, responsible for keeping workflows efficient and data clean, while also acting as a change agent who drives uptake of Self Service, Compensation, Surveys, Feedback, Performance & Goals and 1-1s across the organisation

Responsibilities

• Own and Optimise HR Systems
• Take end-to-end ownership of the HRIS (HiBob), including configuration, data integrity, workflows, integrations, automation and adoption of available modules.
• Design and build self-service and automated workflows across the employee lifecycle, including onboarding, offboarding and employee data changes.
• Continuously review and improve workflows, fields and integrations as the business scales.
• Review data structures and create roles that support visibility and strengthen data integrity.
• Own and maintain the Applicant Tracking System (Lever), including configuration and integration with HiBob.
• Own data flows from HiBob to Pleo, Omnea and other Group systems to support a seamless candidate-to-employee journey.
• Drive Adoption of HR Technology
• Maximise adoption of all HiBob features and modules across the organisation.
• Lead the rollout of the Compensation module.
• Drive adoption of Surveys through engagement and pulse survey programmes, embedding a regular cadence and turning insights into action.
• Increase usage of Performance & Goals by configuring performance cycles, goal-setting frameworks and supporting materials.
• Embed 1-1s as a consistent manager practice through templates, prompts, reminders and reporting, while supporting HR Business Partners with adoption coaching.
• Manage Integrations and System Roadmap
• Maintain a roadmap of key business events, peak periods, critical moments and planned improvements.
• Act as the subject matter expert and product champion for the HR technology stack.
• Maximise adoption of new functionality across all HR systems.
• Support Users, Documentation and Issue Resolution
• Support training and knowledge sharing across HR and key business stakeholders.
• Maintain clear and up-to-date documentation for core HR system processes.
• Act as the first point of escalation for system issues and data incidents.
• Work with vendors on fixes, upgrades and future roadmap activity.
• Manage the system improvement backlog and prioritise requirements alongside HR, IT and vendors.
• Reporting and Analytics
• Own the design, production and continuous improvement of HR reporting across HiBob and connected systems.
• Build and maintain dashboards, reports and HR data packs for stakeholders.
• Track module adoption, workflow efficiency, employee lifecycle metrics and data quality.
• Develop regular data quality checks, audit controls and exception reporting.
• Translate HR data into actionable insights and recommendations that support decision-making and continuous improvement.
• AI Implementation and Governance
• Work closely with IT on the implementation, configuration and ongoing improvement of Harriet AI, Claude and Copilot use cases for HR.
• Support the design, testing and rollout of AI-enabled HR workflows that improve self-service, reduce manual queries and improve consistency.
• Oversee content quality, knowledge sources and prompt guidance to ensure AI tools provide accurate and appropriate responses.
• Partner with IT and Information Security to establish governance around AI usage, access controls, escalation processes and data protection.
• Monitor adoption, performance and user feedback to continuously improve the employee experience.
• International Data and Configuration
• Own global fields, country-specific configuration, permissions, compliance considerations and scalable HR data structures.

Requirements

• Essential
• Advanced HiBob configuration experience with the ability to become the internal subject matter expert across all relevant modules.
• Experience integrating HR systems with other business platforms.
• Strong reporting and data analysis skills.
• Understanding of AI tools within a workplace and HR environment.
• Strong stakeholder management skills across HR, IT, business users and third-party vendors.
• Process improvement and automation mindset.
• Good understanding of data protection, system access controls and employee data confidentiality.

Skills

Required

• Advanced HiBob configuration experience
• Strong stakeholder management skills

Benefits

• - Competitive salary
• - Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• - 25 days Annual Leave + public holidays
• - Buy and sell holidays up to 5 days
• - Office Christmas close (3-days)
• - A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.
• - Hybrid working
• - Further education and training support
• - Discretionary performance related bonus
• - Confidential Employee Assistance Programme
• - 2 days per year for voluntary work
• - And lots of flexible benefits to choose from!