Clinical Applications Specialist (Monitoring Analytics) - London & South-Central region at Philips in Farnborough

Job description

• In this role, you will be responsible for promoting Philips Healthcare products and systems across the assigned territory. As a Clinical Applications Specialist, you will ensure that customers, including end users, technicians, and operators receive comprehensive training to enable the safe and effective use of Philips equipment following installation and handover.
• By delivering high-quality clinical and technical support, you will help maximise customer satisfaction and support optimal patient care throughout London and the South-Central region.

Responsibilities

• Promote Philips Healthcare (PH) solutions during customer visits, product demonstrations, seminars and trade shows
• Working as part of an account team to ensure modality results are reached according to account plans and targets
• Support new product launches
• Provide required applications report on completion of all application visits
• Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered
• (re-)Train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment
• Set up application training schedules in close cooperation with the customer
• Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from PH.
• Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and customer satisfaction
• Report to BU on difficulties in optimal usage of the equipment
• Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office
• Support and advise the sales force during acquisition
• Keep up to date with new developments in the clinical application and operating field of the relevant equipment
• Ensure that all clinical applications training, with both new and existing customers, comply with the company's quality policy
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
• You are a part of the Clinical Application team for Monitoring Analytics and Therapeutic Care. You will be closely working with Account Managers and Product Managers to achieve the result of the modality and maximize customer satisfaction.
• You are reporting directly to the Clinical Application Lead.

Requirements

• Degree level education or equivalent
• In-depth knowledge and experience of Monitoring products. A knowledge of ECG systems including ECG machines would be advantageous.
• Minimum of 5 years’ experience in clinical field using monitoring devices.
• Fluent in English, verbal and written in addition to local language
• Experience/Qualification in Teaching/Training.

Skills

Required

• Communication
• Customer focus
• Training and teaching
• Teamwork
• Monitoring products
• ECG systems
• Clinical applications

Benefits

• Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is £ 40,460.00 - £ 63,580.00. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.
• This role is eligible for bonus incentive, with your rewards linked to KPIs/company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.