Clerical Assistant at OP Consulting Group LLC in Indianapolis, IN
- Company: OP Consulting Group LLC
- Location: Indianapolis, IN
- Posted: Sep 19, 2026
- Type: Full-time
Overview
Clerical Assistant Indianapolis,IN Onsite Provide assistance to walk-in clients, offering general information and access to new applications and other requested documentation as needed. Operate the central telephone system.
Job description
- Clerical Assistant
- Indianapolis,IN
- Onsite
Responsibilities
- Provide assistance to walk-in clients, offering general information and access to new applications and other requested documentation as needed.
- Operate the central telephone system.
- Answer calls and direct them to the appropriate personnel.
- Manage the voicemail system during the day and configure the after-hours system.
- Greet and direct guests in the office.
- Answer callers' basic questions.
- Assist callers with navigating online waitlist portals and external databases.
- Operate all standard office equipment (copiers, printers, faxes, computers, postage machines, etc.).
- Perform daily maintenance of machines (e.g., refilling paper, changing toner).
- Troubleshoot minor problems and arrange for repairs when necessary.
- Maintain the official office equipment inventory.
- Gather necessary documents for internal and external appeal hearings.
- Navigate internal databases to locate and compile required documentation.
- Respond to routine requests for documentation in a timely manner.
- Mail application packets to consumers and families within one business day of receiving client information.
- Open, date-stamp, and distribute incoming mail.
- Process postage and deliver outgoing mail to the designated dispatch area.
- Handle special delivery requirements, including certified and overnight shipping.
- Process all new incoming applications, document them on the application tracking log, and ensure proper filing and uploading of all incoming documentation within one business day of receipt.
- Document all intakes on the tracking log, process and upload files into the online database, and manage physical/digital files per record retention policies.
- Enter new applications into the central tracking system for each individual’s file.
- Assist with general office onboarding tasks, ensuring new staff can access electronic calendars, scanners, copiers, and faxes, and helping set up their voicemail and mailboxes.
- Perform other administrative tasks as assigned on an as-needed basis.
Skills
Required
- Customer service
- Communication
- Organizational skills
- Time management
- Attention to detail
- Telephone systems
- Voicemail systems
- Online waitlist portals
- External databases
- Internal databases
- Application tracking systems
- Electronic calendars