Front Office Operations Supervisor at AltaMed Health Services in Anaheim, CA 92801

Job description

• The Front Office Supervisor is responsible for leading and managing front office operations across AltaMed sites. The Supervisor develops and implements quality, cost-effective, efficient systems and protocols for standardizing processes of patient care by partnering with Administrative & Medical leadership. The Supervisor is responsible for the assessment, development and implementation of standardized Front Office operations, policies and procedures ensuring excellent customer service and efficiency. The Supervisor effectively communicates with leadership on all process improvement projects. Works in collaboration with Center Managers and the Manager of Nursing ensuring the delivery of the highest quality patient experience.

Responsibilities

• Leading and managing front office operations across AltaMed sites.
• Developing and implementing quality, cost-effective, efficient systems and protocols for standardizing processes of patient care.
• Partnering with Administrative & Medical leadership.
• Assessment, development and implementation of standardized Front Office operations, policies and procedures.
• Ensuring excellent customer service and efficiency.
• Effectively communicating with leadership on all process improvement projects.
• Working in collaboration with Center Managers and the Manager of Nursing ensuring the delivery of the highest quality patient experience.

Requirements

• High school diploma or equivalent required. Bachelor’s degree in a related field preferred.
• Minimum of 2 years Healthcare experience required.
• Minimum of 1 year Lead or Supervisory experience in customer facing organization required.
• Bilingual English/Spanish/Mandarin/Cantonese depending on location preferred.
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Skills

Required

• Healthcare experience

Benefits

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance
• $72,841.60 - $87,409.92 annually
• Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.