Administrative Assistant I – Center for Family Medicine at Cleveland Clinic in Akron General Medical Center

Job description

• Job Details
• As an Administrative Assistant for the Center for Family Medicine, you will perform a variety of administrative and clerical duties to support departmental operations, including scheduling appointments, answering and triaging phone calls, greeting patients and visitors, and managing correspondence. In this role you will facilitate the discharge process, including referrals to other providers and the scheduling of tests and procedures.
• This role also offers strong opportunities for professional growth, allowing you to build new skills, gain hands-on experience, and explore advanced career paths at Cleveland Clinic. The position can serve as a valuable stepping-stone to future roles within other units or departments across the hospital.
• A caregiver in this role works days Monday – Friday from 8:00 a.m. – 5:00 p.m. No weekends or holidays.

Responsibilities

• Perform various administrative duties to support assigned areas, such as scheduling, handling phone calls, greeting customers and correspondence.
• Manage and prioritize multiple assignments simultaneously and effectively.
• Act as a liaison between internal and external customers by greeting customers and answering and triaging phone calls.
• Administer calendars and schedule management.
• Compose and prepare various correspondence, such as reports, forms, presentation materials and messages.
• Provide coverage of other areas, such as front end, point of service and registration.

Requirements

• High school diploma or GED
• One year of office experience
• Experience using Microsoft Office Suite products, such as Outlook, Word, Excel or PowerPoint. Your experience may be assessed with an online skills assessment
• Two years of college or business school
• Typing proficiency of 35 WPM with accuracy
• Healthcare clerical experience

Skills

Required

• Scheduling
• Phone call handling and triaging
• Customer service
• Correspondence management
• Calendar management
• Multitasking and prioritization

Preferred

• Healthcare clerical experience