Customer Success Specialist - Detroit, MI at Seegrid in Detroit, MI, USA

Job description

• As a Customer Success Specialist under the Customer Success team at Seegrid, you will be instrumental in implementing AMR solutions to enhance operational efficiency and productivity at customer sites. You will drive customer adoption by ensuring end users and site leaders are properly trained, involved, and invested in the product and application. The heart of Seegrid is our customers, so the ability to build rapport and provide world-class support is crucial.
• The Customer Success Specialist role is based out of Detroit, MI and may require up to 80% travel.

Responsibilities

• Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
• Manage and conduct all on-site training and adoption support activities
• Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns
• Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
• Coach customer staff on safety, operation and application details
• Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
• Prepare for customer trainings by reviewing and gaining an in-depth understanding of the application(s) to be supported
• Drive your ongoing skill development by actively participating in routine product and software training sessions

Requirements

• Bachelor's or Associate's degree in business, communications, or a related field; a background in a technical discipline (electrical/mechanical technology, engineering) is a plus but not required
• Genuine enthusiasm for building customer relationships and a demonstrated commitment to customer satisfaction
• Excellent written and verbal communication skills, with the confidence to present to and interface with clients at all levels
• Comfortable working independently on-site within dynamic industrial and warehouse settings (noise, physical activity and extended periods on your feet)
• Ability to lift up to 50 pounds, as needed
• Comfortable with Windows and proficient in Microsoft Office; aptitude and eagerness to learn technical products quickly
• Strong work ethic, self-motivation, and a genuine willingness to learn on the job
• Ability to travel extensively (approximately 80%), both domestically and internationally (Canada/Mexico); valid passport and clean driving record required
• Highly responsible and able to work independently with minimal supervision
• Must be a highly responsible individual who can work independently and with minimal supervision
• Experience with Linux

Skills

Required

• Customer relationship building
• Customer satisfaction
• Written and verbal communication
• Presenting to clients
• Independent work
• Windows
• Microsoft Office
• Technical product learning
• Work ethic
• Self-motivation
• Willingness to learn
• Travel (domestic and international)

Preferred

• Linux