Homebuyer Concierge at Lennar Corporation in San Antonio, TX (Job Posting Location)

Job description

• Job Description
• A Career that Empowers You to Build Your Future
• The Homebuyer Concierge (HBC) role is designed to deliver a high-touch, warm, and proactive homebuying experience from the Purchase Agreement through Closing. Serving as the single point of contact throughout the construction and closing journey, this role acts as the primary liaison between the Homebuyer and the builder, which is critical to driving satisfaction, operational accuracy, and seamless communication. The HBC is responsible for managing closing and walkthrough schedules while setting clear expectations that align with Lennar’s processes and policies. Ultimately, the Concierge delivers polished, professional, and consistent customer experience that mirrors the quality of Lennar homes.

Responsibilities

• Customer Relationship & Communication
• • Proactive Engagement: Act as the primary, "customer-first" point of contact, providing warm and
• consistent updates via multiple means of communication.
• • Expectation Management: Educate buyers on mortgage, title, closing journey and construction
• expectations to ensure a seamless experience.
• • Milestone Ownership: Conduct regular check-ins to provide progress updates, resolve concerns,
• and celebrate key milestones through closing day.
• Operations & Systems Management
• • Data Integrity: Maintain 100% accuracy for all customer interactions, closing dates, and
• documentation using the appropriate CRM software.
• • Contract Administration: Generate and execute all post-agreement addenda and verify all
• requirements are met to ensure on-time closings.
• • Tech Onboarding: Guide homebuyers to download and utilize the Lennar App as the primary hub
• for their closing journey. Leverage the Lennar App to optimize the homebuyer experience.
• Cross-Functional Coordination
• • Central Liaison: Coordinate communication between Homebuyers and internal partners
• (Construction, Mortgage, Title, and Sales). Communicating with external partners as needed to
• facilitate a timely closing.
• • Problem Resolution: Independently manage complex issues, including appraisal challenges
• (Tidewater/ROV), loan denials, and scheduling conflicts.
• • Project Tracking: Participate in weekly backlog meetings to audit home statuses and proactively
• mitigate potential closing delays.

Requirements

• • High School diploma or GED required; bachelor’s degree preferred.
• • At least one year of experience supporting a real estate sales team preferred.
• • Proven ability to deliver high‑quality customer service in a fast‑paced, high‑volume environment.
• • Flexibility to work varying hours, including occasional attendance on site with homeowners or off‑site events.
• • Strong organizational and time‑management skills, with the ability to communicate effectively and navigate real estate and residential construction processes.
• • Ability to assess issues, identify solutions, and manage multiple priorities.
• • Proficiency in Microsoft Word, Excel, and CRM platforms.
• • Proficiency in using digital communication tools and AI-augmented software (including automated transcription and summarization) to streamline documentation and manage the customer journey.
• • Hold or obtain a valid Real Estate License where such licensing is a regulatory requirement.

Skills

Required

• High School diploma or GED

Benefits

• At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth.
• Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an
• Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally.
• Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
• Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn<https://www.linkedin.com/company/lennar/> for the latest job opportunities.