1st Line Support Analyst at Berkeley Square - Talent Specialists in IT & Engineering in Chippenham, England, United Kingdom
- Company: Berkeley Square - Talent Specialists in IT & Engineering
- Location: Chippenham, England, United Kingdom
- Posted: Sep 19, 2026
- Type: Full-time
- Salary: up to £25k
- Experience: 2+ years
Overview
Are you ready to join a well-respected firm who actually look after their staff? This includes excellent Glassdoor reviews and and a real chance to better yourself. If this is you, then read on. You'll be joining a Cloud-first technology business with a great reputation, real career opportunities an…
Job description
- Are you ready to join a well-respected firm who actually look after their staff? This includes excellent Glassdoor reviews and and a real chance to better yourself. If this is you, then read on.
- You'll be joining a Cloud-first technology business with a great reputation, real career opportunities and a company which has won multiple awards.
- You'll ideally have around 1-2 years experience working on a service desk/IT Helpdesk already, and you'll be doing things like building and configuring hardware, responding to tickets, logging incidents, offering great customer service and resolving issues in a busy environment - whilst ensuring a smooth operation in a 1st line capacity.
- From a technical perspective, you'll have knowledge on Active Directory, Microsoft 365, laptop hardware and smartphone devices, as well as familiarity with laptop/desktop builds, with a superb customer service focus.
- In return, you can expect considerable scope for professional and personal development. They have an excellent holiday allowance, a company that invests in you, access to online courses and a balanced work environment. Your career is incredibly important to them - so you know you'll be in good hands here.
- You'll be contracted to 37.5 hours a week in a hybrid working environment and can expect a salary of up to £25k initially, based in Chippenham, Wiltshire. There is also a wide range of benefits and perks, with a lovely office to match.
- Ready for the next step? No up-to-date CV is required.
Responsibilities
- building and configuring hardware
- responding to tickets
- logging incidents
- offering great customer service
- resolving issues in a busy environment
- ensuring a smooth operation in a 1st line capacity
Requirements
- 365
Skills
Required
- Active Directory
- Microsoft 365
- laptop hardware
- smartphone devices
- familiarity with laptop/desktop builds
- superb customer service focus